We had to pick up keys at a different location than the apartment, not far a block or two. The apartment was nice, easy to find. It took us a minute to figure out which key was for what, we were handed a bunch of keys.
One downside is if you are using the couch as a bed, as we were. The couch is already pulled out and made, which left nowhere to sit and relax. We sat at the kitchen table which was OK, but not as nice as sitting on a comfy couch.
It is a bare kitchen, no water (or anything) left for you. My husband wasn't a fan of the water out of the tap, he was the first and only one to drink any. After a day of travel and sightseeing we would have appreciated something to drink. I know we could have brought our own, and we did have some, just not as much as we needed.
Beds were comfortable, they gave us a sealed towel pack each. Note no washcloths, if you use them, you might want to pack your own. They had a few books, I looked over the 2011 Italy guidebook and read some interesting facts on some sites we were going to visit the next day.
All in all a nice place to stay. Would recommend and use again.