6/10 Good
Jun 6, 2024
Terrible check in process
The check-in location was different from where we’re staying. We arrived at 4pm. There’s supposed to be a person at the reception until 9pm. There was no one there so we used the intercom to communicate with a central call office. To begin with, they couldn’t find our reservation so we had to email them a copy of the confirmation. When we called them back, they were able to find the reservation immediately which makes it appear that the first agent we spoke to didn’t know what they were doing. After the check in process, they didn’t give us directions to where we’re actually staying so we looked in the wrong building before finally asking a kind stranger to help us. It was a frustrating end to a long day of walking the Camino. Otherwise it was a good location and the beds were comfortable.
Verified traveler
1-night trip with friends
Verified Hoteles.com guest review
