The hotel was great and just a 15 min walk from the city centre. When I arrived the guy on reception seemed put out that he couldn't find my reservation, and suggested he'd been trying to contact me - no evidence of this. I explained that the booking was through Hotels.com, so any glitch in the booking was nothing to do with me. I felt he was annoyed at me, which irritated me. However, the hotel was modern, clean, warm, quiet and had everything I needed.