Initially, I had higher expectations upon checking in and finding my room pleasingly clean. But unfortunately it ended there. Absolutly NO room cleaning even after requesting daily cleaning. We stayed a total of 5 miserable nights.NO clean towels and even after requiring a visit to the office, I had to beg for towels. Each request they came up with another misc. rule not written anywhere or on any posted paper for why they couldn't provide towels, toilet paper, or a hair dryer. On top of which bathroom safety was a big problem. No grab bars in the shower with extremely slippery floor and tub surfaces. Without extra towels to use on the floor it was very difficult to get in and out of the tub/shower and its a miracale didn't hurt myself. The mattress was soooo horrible and uncomfortable to sleep on withthe springs coming through, that the floor would have been better. The last night was the absolute worst. We had barely any sleep due to the late night check in neighbors. They proceeded to screem, bang walls and doors even after I went politely and asked for them to tone it down. After several hours of this and it was well past 1:30 am, I tried multiple times to call the office, but no one answered the phone. I thought to then drive around to the office or even call 911 but was fearful that they may retaliate on my vehicle or me & my young granddaughter. So we struggled through the balance of the night with 3 hoursof sleep.