Booked this hotel in Bruge because it was on the canal, great reviews and boutique feel it appears to show in the pictures. Hotel is very old, in a historical sense and that adds character. I believe the hotel owner told be it was the Tailors guild at one point so there is a very ornate room on the first floor, almost a ballroom that is now used for a lounge. While there was nothing catastrophically wrong with our room, there were some issues that had to be overcome. There are areas of the hotel that you can see the owners spending money upgrading and it shows. The bathroom and shower were updated and nice but the room had a very small TV and no working phone. One night we got back to the hotel and wanted to shower after a long day of walking around town and found no hot water. Was told at the front desk that there wouldn't be any hot water until tomorrow, no notice was given, no message warning us to the issue. Pool was just refinished as was still warming up when er arrived, I enjoyed a "refreshing swim", but I could not convince my wife to join. Great hotel with a ton of history in an amazing location, but if you want sparkle and swanky this might leave you wanting. We enjoyed our stay and have nothing bad to say about the hotel.