Louis Armstrong New Orleans Intl. Airport (MSY) - 30 min drive
New Orleans Union Passenger Terminal - 25 min walk
Bienville Station - 2 min walk
Canal Street Stop - 2 min walk
Canal at North Peters Stop - 3 min walk
Restaurants
Willies Chicken Shack - 4 min walk
Creole House Restaurant & Oyster Bar - 4 min walk
Observatory Eleven - 1 min walk
Ruby Slipper Cafe - Central Business District - 5 min walk
Felipe's Taqueria - 3 min walk
About this property
The Westin New Orleans
When you stay at The Westin New Orleans, you'll be in a fantastic location, just a 5-minute walk from Canal Street and Caesars New Orleans Casino. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at River 127, which serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge and a garden. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Bienville Station is steps away and Canal Street Stop is 2 minutes.
Languages
English, French, Spanish
At a glance
Hotel size
437 rooms
Arranged over 29 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 21
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Children (13 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 40 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite valet parking (USD 58.00 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
To-go breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
24-hour room service
Traveling with children
Children stay free (see details)
Grocery/convenience store
What to do
Yoga classes
Golfing nearby
Working away
24-hour business center
10 meeting rooms
Computer station
Conference center (24309 square feet of space)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
24-hour fitness center
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Closed captioned TV
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Height-adjustable showerhead
Grab bar near toilet
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
27-inch flat-screen TV
Premium digital channels
Pay movies
Home comfort
Air conditioning and heating
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Premium bedding
Pillowtop mattress
Freshen up
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
River 127 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Destination fee: USD 30.00 per accommodation, per night
Optional extras
To-go breakfast is offered for an extra charge of approximately USD 10 to 25 per person
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50.00 per pet, per night
Parking
Valet parking costs USD 58.00 per day
Policies
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
New Orleans Westin
New Orleans Westin Canal
New Orleans Westin Canal Place
Westin Canal New Orleans
Westin Canal Place
Westin Canal Place Hotel
Westin Canal Place Hotel New Orleans
Westin Canal Place New Orleans
Westin New Orleans Canal
Westin New Orleans Canal Place
Westin Hotel New Orleans
Westin New Orleans Canal Place Hotel New Orleans
Westin New Orleans Canal Place Hotel
The Westin New Orleans Hotel
The Westin New Orleans New Orleans
The Westin New Orleans Canal Place
The Westin New Orleans Hotel New Orleans
Frequently asked questions
Does The Westin New Orleans offer free cancellation for a full refund?
Yes, The Westin New Orleans does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Westin New Orleans?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 50.00 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at The Westin New Orleans?
Yes. Valet parking costs USD 58.00 per day. Electric vehicle charging is available.
What are the check-in and check-out times at The Westin New Orleans?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at The Westin New Orleans?
No, this hotel doesn't have a casino, but Caesars New Orleans Casino (3-min walk) and Fair Grounds Race Course (6-min drive) are both nearby.
What is there to do at The Westin New Orleans and nearby?
Onsite recreation at The Westin New Orleans includes yoga. Enjoy amenities like a 24-hour fitness center and a garden.
Are there restaurants at or near The Westin New Orleans?
Yes, there's an onsite restaurant, River 127.
What's the area around The Westin New Orleans like?
The Westin New Orleans is located by the river in French Quarter, a short 2-minute walk from Bienville Station and 3 minutes' walk from Canal Street. Travelers say the area is walkable and good for shopping.
The Westin New Orleans Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Jan 13, 2025
Lori
Lori, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 13, 2025
Leah
Leah, 2-night trip
Verified Hoteles.com guest review
4/10 Fair
Jan 12, 2025
Resort Fee Issue
Didn’t know about the $30 ‘Resort’ fee. Only staying one night, had dinner plans in NOLA. Discovered I couldn’t use the resort benefit for breakfast the next morning. Wasn’t told how to use the ‘Resort’ fee.
Derrell
Derrell, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 7, 2025
Pricey but worth it.
The hotel is beautiful and the views from the lobby and our room was amazing; ask for a room with a river view. The bed was extremely comfortable - not too firm and not too soft. Everything was spotlessly clean. It's pricey; read the fine print when you book. Parking is not included (at least not in our reservation). It is valet and cost $58/night. We were only there one night but they did mis-ID our vehicle (both times we used it) which caused substantial confusion when we were checking out and they bought us a really nice cadillac sedan instead of our rather beat up and aged Toyota 4Runner. But we loved the whole feel of the place and the location, right at the foot of canal on the river and on the edge of the Quarter. We plan on going back.
Joyce
Joyce, 1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Jan 7, 2025
Service was good
Hotel was rundown
Restaurant quality was so so
Kenneth
Kenneth, 3-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 3, 2025
Darlene
Darlene, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 2, 2025
Duy
Duy, 1-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 2, 2025
Margaret
Margaret, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 1, 2025
Darlene
Darlene, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 1, 2025
ENRIQUE
ENRIQUE, 5-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 1, 2025
avery
avery, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 31, 2024
Verified traveler
1-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 30, 2024
My room was very clean
Stephen
Stephen, 2-night trip with friends
Verified Hoteles.com guest review
10/10 Exceptional
Dec 29, 2024
Jennifer
Jennifer, 4-night family trip
Verified Hoteles.com guest review
6/10 Good
Dec 29, 2024
Disappointed
Enjoyed the bar and music. The room was not the best. Had to actually change rooms because of no hot water. The second room bathroom was just not what we thought. I’ve stayed in Westin in Atl that I give 10 stars. This one was not. Low pressure with bathroom sink, spotty tub. Spots on covers and a pillow. No microwave. Even carpet was not up to par. The room just wasn’t fitting so I was never comfortable like I would normally be.
Verified traveler
2-night trip with friends
Verified Hoteles.com guest review
6/10 Good
Dec 29, 2024
Front desk and concierge service is rather poor
Verified traveler
2-night family trip
Verified Hoteles.com guest review
2/10 Poor
Dec 27, 2024
Lawrence
Lawrence, 3-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 27, 2024
Sheraka
Sheraka, 2-night family trip
Verified Hoteles.com guest review
6/10 Good
Dec 27, 2024
Okay stay- but smelled like dog
We have stayed here several times but it has been a few years since the last time. This stay wasn't the best. Our hotel carpet smelled like dog and the bathroom smelled like wet dog. There was no vent in the bathroom to help with the smell either. We did notice a lot of guests with pets on the elevators and in the lobby so I guess it’s a pet friendly hotel and we had a room where a family with a dog stayed. Our room only had three towel sets which was frustrating when trying to get ready for bed late at night after being out in the city all day. The bed wasn’t as comfortable as we remembered. It was pretty hard. We were expecting the Westin heavenly bed that we were used to. The staff was extremely nice and welcoming. The resort fee went to food and beverage which was nice. We used it for a late night dessert after our Polar Express train. The location of the hotel is excellent. I just wish our room didn’t smell, we had at least 4 towel sets, and the bed was softer…
Jordan
Jordan, 1-night family trip
Verified Hoteles.com guest review
8/10 Very Good
Dec 27, 2024
Kyron
Kyron, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 26, 2024
Great Stay
Great hotel with beautiful views.The only issue was a spot on a sheet and we had them changed. Great location, adjacent to Canal Place. Friendly and helpful staff. The bar was crowded, but the drinks and views were good.
elizabeth
elizabeth, 2-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 26, 2024
Sherry
Sherry, 1-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 26, 2024
Excellent stay!
Beautiful hotel that was walking distance from all of the hotspots! We loved the stay. Beds were comfortable, service was amazing, hotel staff was great! We are already planning to return to New Orleans and we will be staying at this same hotel again. Next time we will bring the whole family!