I recently stayed at the St. Louis Marriott Airport Hotel and, unfortunately, it did not meet the standards I have come to expect from Marriott properties. The experience was disappointing from the moment I arrived.
The front desk staff were not friendly or welcoming. There was no greeting upon arrival, and they used hand gestures to call guests rather than speak to them. Throughout my stay, the front desk staff consistently displayed a cold demeanor. If they were busy, they didn't even acknowledge the presence of guests, making us feel invisible. Communication with the staff felt more like we were their employees rather than hotel guests, which gave the atmosphere a motel-like feeling rather than a welcoming Marriott experience.
The condition of the room was equally concerning. The carpet was gross and seemed like it hadn't been cleaned in years. The bathroom tub was dirty and questionable in terms of hygiene, which was unexpected from a Marriott hotel.
Having stayed in numerous Marriott hotels, this was by far the worst experience I've had in terms of front desk service and room cleanliness. I hope the management takes this feedback seriously and makes necessary improvements.