My family and I have visited many all-inclusive resorts, but the staff here truly stood out. They were incredibly welcoming and provided excellent service. We traveled with a senior family member, which wasn’t always convenient, but the staff consistently went out of their way to assist us. From the cleaning maids to the restaurant hostesses, guest services, and pool and beach attendants—everyone was a joy.
A special shoutout to our incredible butler, Chris, who went above and beyond to ensure our happiness. He handled everything from reservations to helping with grandma's wheelchair, always with a smile and a positive attitude. Jose Garcia, our pool butler, was also amazing, taking care of us the entire time.
We were thrilled with our oceanview room upgrade, which was ready upon our early arrival. The food and drinks were better than most resorts, and while the pools were smaller, the beach made up for it. Entertainment could improve, especially at night, but we enjoyed the silent party.
Overall, we had a wonderful time and will definitely return, largely because of the exceptional staff who made us feel so welcome!