2/10 Poor
Jul 25, 2019
Terrible service.
When we arrived they did not have our booking, as it didn't include the children. We were put in a room which was not renovated and not like any of the photos on Expedia. Bathroom dirty and mold around bath etc. A terrible old shower head over the bath taps which didn't work.
No apology made by the hotel, no refund either or anything to try and make amends for the inconvenience and we have complained to Expedia.
The hotel claims to be 5 stars yet has no fans or any means of remaining cool in hot weather. Moody receptionist and not a particularly warm welcome, despite speaking in French the whole time.
Don't expect to be able to enjoy the pool next day either. Check out time is 11am and you are expected to leave the hotel premises completely, so no dip in the pool, if you do, you will be told to leave.
The worst place I have ever stayed. Shame on you Domaine les 7 Fontaines.
MD
MD, 1-night family trip
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