Fairmont The Norfolk

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Fairmont The Norfolk is just 3.9 mi (6.3 km) from the airport and offers a shuttle (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and Lord Delamere Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is $155
$198 total
includes taxes & fees
Oct 7 - Oct 8

Why we love this property

Work and play paradise
This downtown business district hotel features meeting spaces and a business center. Guests enjoy spa services and 24-hour room service after work.
Diverse dining options
The hotel delights foodies with 2 restaurants serving international and American dishes. A cafe and bar offer vegan and organic options.
Rejuvenation sanctuary
Indulge in spa treatments from aromatherapy to hot stone massages. The hotel offers fitness classes, sauna, and garden views to enhance relaxation.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Deluxe Room, 2 Twin Beds

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 2 Twin Beds

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Twin Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Norfolk Signature Suite with King Bed

A hotel room with a large bed, two bedside tables, a nightstand, a window with curtains, and framed artwork on the wall.

Norfolk Signature Suite with King Bed

  • Garden view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

A neatly made bed with two pillows, flanked by two bedside tables with lamps, and framed artwork above.

Deluxe Suite, 1 King Bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table with a lamp, and a view of a tropical garden through a large window.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Suite, 1 Queen Bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a view of the outside.

Superior Suite, 1 Queen Bed

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Family Room, Multiple Beds

A hotel room with a large bed, two bedside lamps, a tray with tea and sugar, a laptop, and a cup of coffee on a table.

Family Room, Multiple Beds

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Family Room

A hotel room with a bed, desk, chair, and a view of a garden.

Deluxe Family Room

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

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About the neighborhood

Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200

What's nearby

  • University of Nairobi - 1 min walk - 0.0 km
  • Kenya National Theatre - 2 min walk - 0.2 km
  • Jeevanjee Gardens - 5 min walk - 0.5 km
  • City Market - 8 min walk - 0.7 km
  • Kenyatta International Convention Centre - 18 min walk - 1.6 km

Getting around

  • Nairobi (WIL-Wilson) - 16 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 28 min drive
  • Syokimau Station - 27 min drive
  • Nairobi Station - 27 min drive
  • Syokimau SGR Railway Station - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Sno-Cream (Kenya House) - ‬7 min walk
  • ‪KBC bar (AFCO Base) - ‬4 min walk
  • ‪Number 7 - ‬6 min walk
  • ‪Saapé - ‬7 min walk
  • Tatu Restaurant

About this property

Fairmont The Norfolk

  • Fairmont The Norfolk is just 3.9 mi (6.3 km) from the airport and offers a shuttle (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and Lord Delamere Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

At a glance

Hotel size

    • 170 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Children aged 5 and younger eat free breakfast
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Playground
  • Childcare in room (surcharge)
  • Children's games

What to do

  • Fitness classes
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (2196 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 1904
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 354
  • High pile carpet in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Spa

Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Lord Delamere Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Green Globe. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KES 30 for adults and KES 15 for children
  • Airport shuttle service is offered for an extra charge of KES 8000 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Fairmont Norfolk

Fairmont Norfolk Hotel

Fairmont Norfolk Hotel Nairobi

Fairmont Norfolk Nairobi

Norfolk Fairmont

Fairmont Hotel Nairobi

Fairmont Hotel Norfolk

Fairmont The Norfolk Hotel Nairobi

Norfolk Hotel Nairobi

Norfolk Nairobi

Fairmont The Norfolk Hotel

Fairmont The Norfolk Nairobi

Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

Does Fairmont The Norfolk offer free cancellation for a full refund?

Yes, Fairmont The Norfolk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Fairmont The Norfolk?

Yes, there's an outdoor pool.

Are pets allowed at Fairmont The Norfolk?

Sorry, pets aren't allowed.

Is parking offered on site at Fairmont The Norfolk?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Fairmont The Norfolk?

Yes, an airport shuttle is available. The charge is KES 8000 per vehicle one way.

What are the check-in and check-out times at Fairmont The Norfolk?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Fairmont The Norfolk?

No, this hotel doesn't have a casino, but Lucky 8 Casino (8-min drive) is nearby.

What is there to do at Fairmont The Norfolk and nearby?

Onsite recreation at Fairmont The Norfolk includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Fairmont The Norfolk also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Fairmont The Norfolk?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around Fairmont The Norfolk like?

Fairmont The Norfolk is in Nairobi Central, a short 1-minute walk from University of Nairobi and 16 minutes' walk from Uhuru Park.

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Reviews

Fairmont The Norfolk Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurants offered excellent food, reasonable prices, and a wide range of options. (5 reviews)
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Reviews

Verified review

8/10 Very good

Nice old colonial era property near the University. The staff were friendly and helpful. The room was a good size, and the bathroom had a walk-in shower.
Verified review

10/10 Exceptional

I arrived using a walker and the reception staff was very accommodating and came to me, sitting in the chair rather than standing counter. Throughout my stay They were very responsive. They checked in to see how I was doing when I informed them that I was not feeling well. They always had a smile on their face and went above and beyond.
Verified review

10/10 Exceptional

Amazing continental hotel with rich history
Verified review

10/10 Exceptional

Charming hotel with amazing staff.
Verified review

10/10 Exceptional

So good I didn’t want to leave the hotel to tour.
Verified review

10/10 Exceptional

Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Verified review

10/10 Exceptional

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Verified review

10/10 Exceptional

Great hotel, very friendly staff, great food
Verified review

10/10 Exceptional

Wonderful oasis in busy Nairobi!

Superb service, lovely grounds, and very spacious and comfortable room!
Verified review

10/10 Exceptional

Awesome staff great room and pool
Verified review

10/10 Exceptional

All the staff are great! Breakfast is great property is beautiful
Verified review

10/10 Exceptional

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Verified review

10/10 Exceptional

We felt at home here. The staff was genuinely kind and attentive.
Verified review

10/10 Exceptional

A great place to stay in bustling Nairobi!

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Verified review

10/10 Exceptional

Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Verified review

10/10 Exceptional

Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Verified review

10/10 Exceptional

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.
Verified review

10/10 Exceptional

A returning guest

I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.
Verified review

10/10 Exceptional

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Verified review

10/10 Exceptional

The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Verified review

10/10 Exceptional

This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Verified review

10/10 Exceptional

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
Verified review

6/10 Good

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?
Verified review

8/10 Very good

The Norfolk is great, my only complaint in the astronomical cost of the Breakfast which is crazy even for a first class hotel
Verified review

10/10 Exceptional

Hotel is great except Nairobi grew around it so location so so bu still a great place and excellent staff. Breakfast totally overpriced