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Fairmont The Norfolk

5.0 star property
Luxury hotel with spa, near University of Nairobi

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont The Norfolk

Reception
Bar (on property)
Lobby lounge
Premium bedding, pillowtop beds, minibar, in-room safe
Norfolk Signature Suite with King Bed | In-room dining

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Spa
    Spa
  • Airport transfer
    Airport transfer
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is $162
$207 total
includes taxes & fees
Dec 7 - Dec 8

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Norfolk Signature Suite with King Bed

Norfolk Signature Suite with King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Norfolk Signature Suite with King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Suite, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 74 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Deluxe Room, 1 King Bed, Non Smoking (Veranda) | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Twin Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

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9.2 out of 10, Wonderful, (269)
The price is $212
$250 total
includes taxes & fees
Dec 2 - Dec 3
Nairobi Serena Hotel
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About the neighborhood

Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200

What's nearby

  • University of Nairobi - 1 min walk - 0.0 km
  • Kenyatta International Convention Centre - 19 min walk - 1.7 km
  • Sarit Centre - 4 min drive - 4.0 km
  • Yaya Centre - 6 min drive - 5.5 km
  • United Nations Office at Nairobi - 9 min drive - 8.0 km

Getting around

  • Nairobi (WIL-Wilson) - 16 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 27 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 27 min drive
  • Lukenya (Kitengela) Station - 29 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Lord Delamere Terrace - ‬1 min walk
  • ‪Mawimbi Seafood - ‬3 min walk
  • ‪Number 7 Cocktail Bar - ‬6 min walk
  • ‪Saapé - ‬7 min walk
  • ‪Sno Cream - ‬7 min walk

About this property

Fairmont The Norfolk

Fairmont The Norfolk is just 4 mi (6.4 km) from the airport and offers a shuttle (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and Lord Delamere Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

Languages

Arabic, English, French, German, Greek, Swahili

At a glance

Hotel size

  • 170 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 12:30 PM; Check-in end time: noon
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

What to do

  • Fitness classes
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (2196 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1904
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 354

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Lord Delamere Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KES 4500 for adults and KES 2250 for children
  • Airport shuttle service is offered for an extra charge of KES 8000 per vehicle (one way)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses geothermal energy.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

Does Fairmont The Norfolk offer free cancellation for a full refund?
Yes, Fairmont The Norfolk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont The Norfolk?
Yes, there's an outdoor pool.
Are pets allowed at Fairmont The Norfolk?
Sorry, pets aren't allowed.
Is parking offered on site at Fairmont The Norfolk?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Fairmont The Norfolk?
Yes, an airport shuttle is available. The charge is KES 8000 per vehicle one way.
What are the check-in and check-out times at Fairmont The Norfolk?
Check-in start time: 12:30 PM; Check-in end time: noon. Check-out time is 10 AM. Express check-in and check-out are available.
Is there an onsite casino at Fairmont The Norfolk?
No, this hotel doesn't have a casino, but Lucky 8 Casino (7-min drive) is nearby.
What is there to do at Fairmont The Norfolk and nearby?
Onsite recreation at Fairmont The Norfolk includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Fairmont The Norfolk also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Fairmont The Norfolk?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Fairmont The Norfolk like?
Fairmont The Norfolk is in Nairobi Central, a short 1-minute walk from University of Nairobi and 10 minutes' walk from Nairobi National Museum.

Fairmont The Norfolk Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

ELIZABETH, 2-night trip with friends
Verified Hoteles.com guest review

10/10 Exceptional

Very nice hotel and get staff
Roy, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Superb Hotel
Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
thomas, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Beautiful hotel in downtown Nairobi.
Lisa, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Best in Nairobi
Best hotel I Nairobi. Service and people are kind and service minded.
Fredrik, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

Beth, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Marko, 5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Ognjen, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Jolene, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Rico, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Marie, 3-night romance trip
Verified Expedia guest review

6/10 Good

This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.
Stephen, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Awesome staff great room and pool
Carl, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Alicia, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Carol, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

reid, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Leung Ka Man, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous hotel….
Gerard, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.
Vivek, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Chris, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Relaxing oasis
Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!
Robert, 3-night trip
Verified Hoteles.com guest review

2/10 Poor

This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.
Christian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

eat place
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
James, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Wonderful place, very atmospheric. Noisy room at night.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property in the city center with gardens and wonderful staff!
Rae, 1-night romance trip
Verified Expedia guest review