This hotel is very well-appointed with a helpful staff. The problem (hence 4 instead of 5 stars) is that it is like 2 hotels. The first night my room faced a major turnaround that has the constant (all night) noise of trams - it has a turnaround for them in addition to being along tram lines. If you want a quiet place to street you need to ask NOT to face this street. After a sleepless night I asked to change rooms and was put in a very quiet room facing the courtyard. At that point it was an exact opposite experience. Apart from that, the hotel is extremely well-appointed in terms of amenities in the room - and the on-site restaurant is lovely. It is near a harbor with lots of shops and restaurants, as well as the National Museum. All in all, the experience was terrible the first night, but turned wonderful as soon as I changed to a much quieter location.