Warrington Road, Hoole Village, Chester, England, CH2 3PD
What's nearby
Chester Zoo - 3 min drive - 3.4 km
Chester City Walls - 4 min drive - 3.5 km
University of Chester - 5 min drive - 3.5 km
Chester Cathedral - 5 min drive - 3.9 km
Chester Racecourse - 5 min drive - 4.2 km
Getting around
Chester (CEG-Hawarden) - 23 min drive
John Lennon Airport (LPL) - 26 min drive
Manchester Airport (MAN) - 32 min drive
Chester Station - 4 min drive
Bache Station - 4 min drive
Ellesmere Port Station - 7 min drive
Restaurants
Fish & Chips - 3 min drive
The Lock Vault - 4 min drive
Hoole Fish Bar - 3 min drive
The Dee Miller - 16 min walk
Garden Room & Terrace - 5 min walk
About this property
DoubleTree by Hilton Hotel and Spa Chester
At DoubleTree by Hilton Hotel and Spa Chester, you'll be just a 5-minute drive from Chester Zoo and Chester City Walls. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this eco-certified hotel include a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and overall property condition.
Languages
English
At a glance
Hotel size
219 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
English breakfast (surcharge) each morning 6:30 AM–10 AM
The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Dining
Garden Room and Terrace - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
English breakfast is offered for an extra charge of approximately GBP 17.95 per person
Spa access is available for an extra charge of GBP 20 per day
Children & extra beds
Guests must contact this property in advance to reserve sofa beds
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses wind and solar energy.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.
Also known as
Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester
Frequently asked questions
Does DoubleTree by Hilton Hotel and Spa Chester offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Hotel and Spa Chester does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at DoubleTree by Hilton Hotel and Spa Chester?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at DoubleTree by Hilton Hotel and Spa Chester?
Yes, there's free self parking.
What are the check-in and check-out times at DoubleTree by Hilton Hotel and Spa Chester?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at DoubleTree by Hilton Hotel and Spa Chester and nearby?
Have fun with activities like horseback riding, mountain biking, and ziplining, and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Indulge in a treatment at the spa and enjoy other amenities such as a Turkish bath and a picnic area. DoubleTree by Hilton Hotel and Spa Chester also has a garden.
Are there restaurants at or near DoubleTree by Hilton Hotel and Spa Chester?
Yes, there's an onsite restaurant.
What's the area around DoubleTree by Hilton Hotel and Spa Chester like?
DoubleTree by Hilton Hotel and Spa Chester is located a short 17-minute walk from Skate Academy.
DoubleTree by Hilton Hotel and Spa Chester Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 12, 2024
Stuart
Stuart, 1-night trip
Verified Hoteles.com guest review
6/10 Good
Nov 11, 2024
Mixed
Cons -
Took 35 minutes to check in , walls are very thin , could hear the couple next door going at it and then showering and using the bathroom , towels in my room had stains.
Pro-
Nice area and building , complimentary drink on arrival , cookies once checked in , comfy bed
Michael
Michael, 1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Nov 6, 2024
Nice room but there wasn’t enough towels and gowns for the amount of people. We also didn’t get offered a cookie when we arrived.
Laura
Laura, 1-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Nov 4, 2024
dave
dave, 1-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Nov 3, 2024
Alicia
Alicia, 1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 30, 2024
Customer service issues
First was the reception lady who assisted my check in, it was terrible because i feel that i am not welcome to the place. No greetings and is not approachable. but when I finished she politely greeted other guest next to me. (White guest).
Same happened when i had my breakfast a different lady who's in the front desk of restaurant. It seems that they are only pleasant with white people . The customer service is terrible when it comes to me
Crismel
Crismel, 2-night business trip
Verified Hoteles.com guest review
2/10 Poor
Oct 28, 2024
James
James, 1-night trip
Verified Hoteles.com guest review
6/10 Good
Oct 28, 2024
Good hotel but not for families.
Hotel is lovely, but got caught out by the 16 age limit for kids to use the pool. I understand the reasons why but this wasn't clearly indicated on the Hotels.com Web page. If it was we would have chosen the mecure down the road which is much cheaper and pool for all. Had 2 very disappointed kids.
Philip
Philip, 1-night family trip
Verified Hoteles.com guest review
6/10 Good
Oct 25, 2024
Verified traveler
1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 24, 2024
sean
sean, 2-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Oct 23, 2024
1 night in Chester
Short stay in Chester. Hotel is a little outside of the city centre but the rooms are really nice, as is the bar area. The gym is great and popular. Would definitely come back here.
Anthony
Anthony, 1-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Oct 21, 2024
Phil
Phil, 2-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 20, 2024
Nia
Nia, 4-night trip
Verified Hoteles.com guest review
2/10 Poor
Oct 20, 2024
Paul
Paul, 1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 17, 2024
Nice location close to city centre.. good amenities & quality as expected from a reputable chsin
chris
chris, 1-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Oct 15, 2024
Jack
Jack, 4-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Oct 11, 2024
Gavin
Gavin, 1-night business trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 6, 2024
Great facilities and standard of accommodation for a reasonable price. Service at Breakfast is the only blight on our stay. We are awaiting management feedback after our formal complaint in check out as to how we were greeted.
Jon
Jon, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Oct 3, 2024
Great staff, great hotel
Ryan
Ryan, 2-night business trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 3, 2024
ROBERT
ROBERT, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Sep 30, 2024
Staff and service feedback would have been excellent for reception staff but restaurant staff were absent from post for so long that we crossed the restaurant to a desk where the young lass in attendance was chatting to a colleague and laughed at us for approaching the wrong station. We came to realise that the person with whom she was chatting was the one absent from post when we arrived to dine. Very rude on both counts.
J
J, 1-night trip
Verified Hoteles.com guest review
4/10 Fair
Sep 27, 2024
Kirsty
Kirsty, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Sep 24, 2024
Our stay here was overall excellent, rooms clean and comfortable, outside areas very good weather permitting, bar and restaurant very good and reasonably priced. Excellent location for visiting Chester and of course the Zoo.
Graham
Graham, 2-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Sep 23, 2024
Kirsty
Kirsty, 1-night business trip
Verified Hoteles.com guest review
8/10 Very Good
Sep 22, 2024
Note the swimming pool is viewed as part of the spa so you are charged £20 if you just want a swim. Bit cheeky to be honest. Stayed in many hotels and none charged extra for use of the pool.
Room too hot and air conditioning obviously set to limit too high!