Mistakenly, after booking this apartment we looked a the reviews and they were all extremely bad which were were nervous about but nevertheless we went ahead at through of it.
When we arrived at our apartment, we were absolutely disgusted. After walking in, there was actually dog poo just outside the front door which made our first impressions negative. We walked in and there was an awful smell of dampness and already my wife and I and our friends were very nervous. The place was tiny, the walls and floors looked like they haven’t been cleaned and there was no windows in our bedroom.
My wife started crying as this is not at all what we were expecting. We can’t afford to travel much so this was a trip we were meant to remember and be excited about. We could not stay there and they refused a refund for this, despot the living conditions.
We left immediately and had to find somewhere else. This caused immense stress during our only 5 day break and luckily we found somewhere.
Please may you look into this as we want a full refund for not staying at the apartment. We did not stay at the apartment at all, the living conditions were so poor, we physically couldn’t.
I will not expect anything less, you need to remove this location of your website as it really damages your reputation and if you look at the reviews for this place I don’t think it’s worth your while.