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Hilton Anatole

4.5 star property
Luxury hotel with 4 restaurants, near Dallas Market Center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Anatole

Lobby
Exterior
Aerial view
Lobby
Terrace/patio

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Bar
    Bar
  • Spa
    Spa
  • Connecting rooms available
    Connecting rooms available
  • Pet friendly
    Pet friendly
Main amenities
  • Housekeeping (on request)
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • Indoor pool and lazy river
  • Free water park
  • Fitness center
  • Steam room
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
  • Spa tub
  • Waterslide
For families
  • Children stay free
  • Free cribs/infant beds
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Premium TV channels
The price is $143
$196 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Room, 1 King Bed (Fitness Room with Stream Bay)

Room, 1 King Bed (Fitness Room with Stream Bay) | Fitness facility

Room, 1 King Bed (Fitness Room with Stream Bay)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower (Mobility, Bathtub)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Accessible, Tower (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Room amenity

Presidential Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 115 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View, Tower

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, City View, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Tower (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living room | 32-inch LCD TV with cable channels, TV, pay movies

Presidential Suite, 1 Bedroom

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 204 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Tower

Premium Suite, 1 King Bed, Tower | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Premium Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible, Tower (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds, Tower

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Deluxe Suite, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Tower

Suite, 1 Bedroom, Tower | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Executive Room (Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Deluxe Room (Parlor)

Deluxe Room (Parlor) | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Room (Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

Room, 2 Queen Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Tower

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Tower (Mobility, Bathtub)

Free toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Accessible, Tower (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Room amenity

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Sofa bed - double
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Free toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Tower

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (Atrium)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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Pool
Spa
Pet friendly
Parking available
9.0 out of 10, Wonderful, (2369)
The price is $195
$232 total
includes taxes & fees
Nov 24 - Nov 25
Omni Dallas Hotel
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About the neighborhood

Map
2201 N Stemmons Freeway, Dallas, TX, 75207

What's nearby

  • Dallas Market Center - 4 min walk
  • American Airlines Center - 2 min drive
  • Dallas World Aquarium - 3 min drive
  • Kay Bailey Hutchison Convention Center - 4 min drive
  • Reunion Tower - 4 min drive

Getting around

  • Love Field Airport (DAL) - 15 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 18 min drive
  • Dallas Union Station - 6 min drive
  • West Irving Station - 14 min drive
  • Dallas Medical-Market Center Station - 21 min walk
  • Market Center Station - 16 min walk
  • Southwest Medical District-Parkland Station - 22 min walk
  • Victory Station - 26 min walk

Restaurants

  • ‪Restaurant Depot - ‬16 min walk
  • ‪SĒR Steak + Spirits - ‬2 min walk
  • ‪Medieval Times - ‬7 min walk
  • ‪Media Grill + Bar - ‬5 min walk
  • ‪Rodeo Goat - ‬7 min walk

About this property

Hilton Anatole

Hilton Anatole features a free water park and puts you within a 5-minute walk of Dallas Market Center. You can visit the spa to be pampered with deep-tissue massages, body scrubs, or aromatherapy, and SER Steak + Spirits, one of 4 restaurants, serves dinner. Other highlights at this luxurious hotel include 4 bars/lounges, an indoor pool, and a lazy river. Fellow travelers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 1606 rooms
  • Arranged over 33 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 2 total, up to 75 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps; 3-device limit)

Parking

  • Uncovered onsite self parking (USD 25 per day)
  • Onsite valet parking (USD 36 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free water park access
  • Lazy river
  • Playground

What to do

  • Pool table
  • Golf lessons nearby

Working away

  • Business center
  • 79 meeting rooms
  • Conference space (128000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1979
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Seasonal outdoor pool
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Lazy river
  • Spa tub
  • Steam room
  • Waterslide
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 32-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 25+ Mbps and 3-device limit)

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, Swedish massages, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Dining

SER Steak + Spirits - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Media Grill + Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Counter Offer - This coffee shop specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.
GOSSIP Bar - Onsite bar. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 27.75 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Concierge service
    • Fitness center access
    • Health club access

Children & extra beds

  • Rollaway beds are available for USD 25.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per stay

Parking

  • Uncovered self parking costs USD 25 per day
  • Valet parking costs USD 36 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to October
  • Guests under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Anatole
Anatole Hilton
Hilton Anatole
Hilton Anatole Dallas
Hilton Anatole Hotel
Hilton Anatole Hotel Dallas
Dallas Hilton
Hilton Dallas
Hilton Hotel Dallas

Frequently asked questions

Does Hilton Anatole offer free cancellation for a full refund?
Yes, Hilton Anatole does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Anatole?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at Hilton Anatole?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 50 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Anatole?
Yes. Self parking costs USD 25 per day. Valet parking costs USD 36 per day.
What are the check-in and check-out times at Hilton Anatole?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Hilton Anatole and nearby?
Hilton Anatole has 4 bars, a spa, and a lazy river, as well as a steam room, an arcade, and a picnic area.
Are there restaurants at or near Hilton Anatole?
Yes, there are 4 onsite restaurants, featuring American cuisine.
What's the area around Hilton Anatole like?
Hilton Anatole is in Dallas Design District, a short 4-minute walk from Dallas Market Center and 5 minutes' walk from Dallas World Trade Center.

Hilton Anatole Reviews

Reviews

8.2

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Flavio, 2-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Landon, 1-night trip
Verified Hoteles.com guest review

4/10 Fair

Extremely Poor Customer Service
Makhara was extremely rude to my husband and needs to complete some remedial training on how to interact with hotel visitors.
2-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Ana, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Hotel was amazing
William, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Lynette, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Take your wallet if you plan on hungry or thirsty!
Hotel is outstanding in all areas except one. The prices in their little coffee/cafe/pool areas are outrageous...really outrageous. Be prepared to spend large sums of money if you are hungry or thirsty.
Mario, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Jedidiah, 1-night trip
Verified Hoteles.com guest review

6/10 Good

Disappointed
Fridge didn’t worked! Bed was not made. Looks like a working was relaxing at work on the clock! Signs of poor management! Would come back, rather go to Omni or Marriott
Murad, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Clean and The sheets smelled good which I appreciate
marisol, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Everything was great, except when sitting on the toilet, it rocked side to side. I told the front desk about the issue. Food is expensive as was the room! Cost to park is OUTRAGEOUS!!
Robert, 1-night business trip
Verified Hoteles.com guest review

6/10 Good

Nice on the outside. Cheap on the inside.
The hotel rooms and pool were over rated and over priced. The public spaces were excellent though.
Nathan, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Lorenzo, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

gloria, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Alexis, 1-night trip with friends
Verified Hoteles.com guest review

2/10 Poor

Fristrating
My flight was rescheduled and I wasn’t going to arrive until the next day. I called the hotel and they called the front desk to tell them that I wouldn’t arrive that day, but rather the next day. They assured me I would still have my room when I arrived. When I showed up the next day, I learned that I had been marked as a ‘no show’ and my room was gone. Very frustrating when you have two young kids who have already had a long and bumpy travel day already.
3-night family trip
Verified Hoteles.com guest review

6/10 Good

Amy, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Property was nice and the service wasn't bad. Waited 45 minutes at check-in while the clerk was in the back with his manager. When he finally returned and we pressed for an explanation he stated that they didn't have a room and had to figure out what to do. Reservation had been made and paid for 2 weeks earlier.
Robert, 3-night business trip
Verified Hoteles.com guest review

2/10 Poor

Chase, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Josh, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Spotty cable teception
TV had spotty reception even after maintenance replaced remote. No local or national stations, some HBO that worked. Doesn't seem like a resort should have this problem
Lisa, 1-night family trip
Verified Hoteles.com guest review

4/10 Fair

We will never be back
We brought our kids here to visit the water park, Jadewaters. This is one of the few good things I have to say about our experience. The hotel was dated, there was hair all over the bathroom floor at check in, and the bathtub had some questionable stains. Definitely what you would expect when you pay almost 2k for 3 nights. If you want sleep, don’t stay Friday-Sunday nights. The people downstairs were screaming and hollering until 4-5am. They were running up and down the hallways and banging on doors. When I messaged the front desk my response was “I will alert security”. Nothing happened. The noise continued. Mind you we had a 6 and 2 year old asleep in our room. I even asked if we could cancel our last night and get our money back due to the noise and our response was no because we booked through a third party. We will not be back to this hotel. I find it absolutely ridiculous to pay this amount of money for a room just to be kept up all night and the hotel staff not doing anything about it.
Sarah, 3-night family trip
Verified Hoteles.com guest review

4/10 Fair

noel, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Courtney, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Shelia, 2-night trip
Verified Hoteles.com guest review