2/10 Mediocre
16 de marzo de 2025
Nope
I was traveling from Georgia to Birmingham, unfortunately, there was a state of emergency issued in Georgia, and also a state of emergency issued in Alabama the two days I was traveling due to impending storms and tornadoes ( A storm that is so far has killed 36 people mind you) The hotel refused to refund my nonrefundable rate, even due to the state of emergency! Hotels.com was great. They directly called the hotel for me to see if they would waive the fee, the hotel manager said no. I spoke with Marriott Bonvoy directly. They said they could not believe they were not refunding me, but they were an individual franchise so there was not much they could do. The hotel manager. Brittany was supposed to call me back, but I have yet to hear from her.
Dana
Dana, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com