My stay at this hotel was far from what was described. Despite filing a complaint with Hotels.com, I couldn’t get anyone to assist me in finding a different place to stay as the staff did not respond to my initial complaint. The entire place reeked of cigarette smoke, causing us to cough throughout the night. The bed and floor were dusty and dirty. The electric blinds were not working, making it uncomfortable to wake up early (around 4 am) due to the sunlight. Additionally, the telephone in the living room didn’t work, which was concerning in case of an emergency. When I went to the front desk, which was not available 24/7, I spoke to the hotel manager who was very rude and refused to acknowledge the poor condition of the room, even after I provided all the evidence. All my requests made in person, via calls, and emails were ignored.