The Hilton Shanghai is a perfectly acceptable hotel in a very convenient part of the city and the staff does its best to offer 5 star service. The big complaint with the hotel, and the reason I would question staying here again, is that their internet is practically useless. It disconnects constantly, making messenger services impossible to use effectively, and is so slow as to render all but the most basic internet services inoperable. Forget about keeping your files updated in the cloud and a large e-mail will keep your connection busy for the better part of a day. Granted the Hinton offers a premium service at a (higher) cost, but I still find it inexcusable for any major hotel, much less one that presumes to focus on business travelers, to offer such a key service at such a poor level.