Upon check-in for my stay, I was informed that they don't clean the room unless we ask, that dirty towels should be placed outside the door in the morning, and clean towels could be picked up at the desk. On one of the beds, the sheet looked like it was too small, and wouldn't stay on the bed. There were no cups in the room. I had to go back to the desk to get some after I got to my room. The second night, there was no one at the desk when I went to get fresh towels. There was a sign stating they would be back in a few minutes. Since, I had one towel left, I just went up to the room. On the last night, I had to ring a bell to get the attendant. I asked for fresh towels, and she went to the back for about 5 minutes and came back with the towels. If you are going to have this towel policy because people are stealing them, as I was told, have some available nearby. Also, the air conditioner had no vent on it and was filthy! After reading the other reviews, I was so surprised by all of this after I picked this hotel for my visit. The beds were comfortable, but that is the only good thing I can offer for this review.