8/10 Very good
Nov 17, 2023
Great place but staff needs training
Return trip after many years. Hear/see ocean from room. Wildlife easily spotted.housekeeping and gardens were very clean. Rooms well constructed especially bathroom ( nothing fancy but solidly built). Customer service and waitstaff need hospitality training. Guests seemed like an inconvenience.(Booking and administration were very responsive helping with Corcovado tour. )
Unfortunately,if the only contact a guest has is with employees that seemingly don’t want to be there then the whole place will fail. They were not busy so no excuse
dennis
dennis, 3-night trip