Near the vibrant Quinta Avenida, Serenity Hotel Boutique offers an upscale retreat with a rooftop terrace and poolside bar. Relax by the outdoor swimming pool or indulge in delicious meals at the on-site restaurant. With helpful multilingual staff, luggage storage, and concierge services, this hotel is sure to provide a serene getaway.
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
What's nearby
Mamitas Beach - 6 min walk
Quinta Avenida - 7 min walk
Playa del Carmen Main Beach - 7 min walk
Playa del Carmen Maritime Terminal - 4 min drive
Gran Coyote Golf - 5 min drive
Getting around
Cancun Intl. Airport (CUN) - 48 min drive
Cozumel Intl. Airport (CZM) - 12.3 miles/19.9 km
Airport drop-off service
Restaurants
Colectivo Mexicano Cervecero - 2 min walk
Las Hijas de la Tostada - 3 min walk
Mariskinky - 2 min walk
La Pista Musical - 2 min walk
Pescaderia y Cockteleria el Pirata - 1 min walk
About this property
Serenity Hotel Boutique
Serenity Hotel Boutique features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A poolside bar, a snack bar/deli, and a terrace are other highlights. Fellow travelers say great things about the helpful staff and location.
Languages
English, French, German, Spanish
At a glance
Hotel size
30 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 33 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
WiFi in public areas*
WiFi (speed: 50+ Mbps) in rooms*
Parking
Onsite self parking (USD 15 per night)
Onsite valet parking (USD 15 per night)
Transfers
Airport drop off on request(available 24 hours)*
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:30 AM–11:00 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
What to do
Beach nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Rooftop terrace
Mosquito nets
An outdoor pool
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Accessible airport shuttle
Room amenities
Be entertained
IPod docking station
50-inch LCD TV
Digital TV channels
Home comfort
Air conditioning
Fan
Iron/ironing board
Window screens
Sleep well
Pillow menu
Blackout drapes/curtains
Premium bedding
Freshen up
Shower/tub combination
Free toiletries
Hair dryer (on request)
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
WiFi (surcharge) (speed of 50+ Mbps)
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
Paper towels
More
Daily housekeeping
In-room safe
Fees & policies
Refundable deposits
Deposit: USD 100 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: USD 2.74 per accommodation, per night
Optional extras
WiFi is available in guestrooms for USD 5 per night (rates may vary)
WiFi is available in public areas for USD 5 per night (rates may vary)
Full breakfast is offered for an extra charge of approximately USD 18 for adults and USD 9 for children
Airport shuttle service is offered for an extra charge of USD 85 per vehicle. Maximum occupancy 4
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Airport shuttle service for children up to age 15 costs USD 10
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 20 per pet, per night
Parking
Self parking costs USD 15 per night
Valet parking costs USD 15 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 7:00 PM
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Serenity Hotel Boutique Hotel
Serenity Hotel Boutique Playa del Carmen
Serenity Hotel Boutique Hotel Playa del Carmen
Frequently asked questions
Does Serenity Hotel Boutique offer free cancellation for a full refund?
Yes, Serenity Hotel Boutique does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serenity Hotel Boutique?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Serenity Hotel Boutique?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Serenity Hotel Boutique?
Yes. Self parking costs USD 15 per night. Valet parking costs USD 15 per night.
Is airport shuttle service offered by Serenity Hotel Boutique?
Yes, a shuttle from the hotel to the airport is available. The charge is USD 85 per vehicle.
What are the check-in and check-out times at Serenity Hotel Boutique?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Serenity Hotel Boutique?
No, this hotel doesn't have a casino, but Riviera Gran Casino (20-min walk) is nearby.
What is there to do at Serenity Hotel Boutique and nearby?
Serenity Hotel Boutique has an outdoor pool.
Are there restaurants at or near Serenity Hotel Boutique?
Yes, there's an onsite restaurant.
What's the area around Serenity Hotel Boutique like?
Serenity Hotel Boutique is a short 7-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach. The local area is walkable and popular for its beaches.
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Serenity Hotel Boutique Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 17, 2024
Excellent place
Second time selecting this Hotel. It is located in the area we enjoy the most in Playa del Carmen. The staff was always friendly and accommodating. We enjoy the swimming pool and the dancing event one of the evenings. We will definitely look forward to our next visit in Serenity.
Oscar
Oscar, 3-night trip
8/10 Very good
Sep 4, 2024
We enjoyed our stay everyone is very nice and attentive
Esmeralda
Esmeralda, 4-night trip
10/10 Exceptional
Aug 10, 2024
Excellent place
Francisco
Francisco, 1-night trip
10/10 Exceptional
Jul 18, 2024
Stopped for one night, very close to beach and town, loved it!
Ragheeba
Ragheeba, 1-night trip
10/10 Exceptional
Sep 18, 2024
The place was super clean and comfortable. I will absolutely be back!
Matthew
Matthew, 7-night trip
6/10 Good
Sep 22, 2024
Safe,walkable
Bonifacio
Bonifacio, 2-night trip
10/10 Exceptional
Oct 23, 2024
Great
Rubén
Rubén, 1-night trip
10/10 Exceptional
Aug 23, 2024
I was amazed how big and beautiful this place was … a 6 min walk to the beach…
Cher
Cher, 5-night trip
8/10 Very good
Jun 5, 2024
The service at the hotel restaurant was lovely.
Geanella
Geanella, 6-night trip
10/10 Exceptional
Jul 20, 2024
Lovely staff and very nice and clean room. Indoor Parking available for free.
Robert
Robert, 2-night trip
10/10 Exceptional
Aug 6, 2024
Hotel had everything we needed. 2 restaurants , roof top pool and bar. Great staff and service was excellent. Few blocks to beach and a tin of restaurants with in 5 min walk.
Jose
Jose, 4-night trip
10/10 Exceptional
Jun 30, 2024
Great option to be close to everything. Walking distance and safe.
Alfonso
Alfonso, 2-night trip
10/10 Exceptional
Jul 26, 2024
Value and price are in balance !!
Great location
Gregorio Carlos
Gregorio Carlos, 2-night trip
6/10 Good
Aug 15, 2024
Value for money
Decent hotel, value for money and location is great. The service and the Friendliness of the staff are excellent. But the comfort level and facilities are average or below average
John
John, 4-night trip
8/10 Very good
Aug 15, 2024
Hotel was pretty good. Friendly and helpful staff. However hotel was pretty hot if you were not in your room. Last night hotel was running on a generator so the whole suite was hot.
Rosemary
Rosemary, 2-night trip
8/10 Very good
Oct 20, 2024
Good option, not much complaints except front desk staff allowing another guest's dog to drink from glassware. I only hoped it wasn't the same glassware other guests were using. Unsanitary.
Jamilla
Jamilla, 4-night trip
10/10 Exceptional
Oct 6, 2023
Clean room, friendly staff, good breakfast and walking distance to the beach 🏖️
Jose
Jose, 2-night trip
10/10 Exceptional
Jun 25, 2024
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
Scarlett
Scarlett, 7-night trip
10/10 Exceptional
Jan 14, 2024
It was very centrally located to everything that we needed.
Christopher Shaun
Christopher Shaun, 15-night trip
8/10 Very good
May 30, 2024
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
MARIO
MARIO, 5-night trip
10/10 Exceptional
Jul 12, 2023
In excelente ubicación, very clean good continental breakfast
Sandra
Sandra, 3-night trip
10/10 Exceptional
Oct 21, 2023
Good property, very close to Quinta Avenida, shopping restaurants
HATIM
HATIM, 3-night trip
10/10 Exceptional
Jul 18, 2024
We Loved Everything about this Hotel, except the fact that they had a Salsa Night on the roof Friday bught that didn’t end until 1:30am, so it was pretty loud all night! But, the staff was Great, the place was super clean & we really enjoyed our stay!
Ernesto
Ernesto, 3-night trip
10/10 Exceptional
Mar 18, 2024
We were so happy with our stay. The hotel is beautiful, clean, modern and feels very luxurious. The staff were very helpful and friendly and the room was very well equipped and cleaned well every day. We will for sure be staying here again and will be recommending the hotel to everyone.
BRIAN
BRIAN, 10-night trip
10/10 Exceptional
Sep 4, 2023
Great location very comfortable rooms , rooms are very modern, kitchen appliances great. Lovely staff ,great breakfast.highly recommended