2/10 Poor
Jan 18, 2025
Worst experience ever
I wrote Adonis directly 2 days ago before writing this review to rectify our situation. I still have not heard back so here goes:
There was not even basic hotel items in the room. Not a glass to brush your teeth with. Adonis said they no longer provide them.
There were no hand towels or wash clothes in the room. I was told only 2 bath towels should be in the room. There was no soap in either the dispenser in the shower or the one at the sink. I was told there was no refills for the dispensers at this time.
The shower door wouldn't close all the way and there was a gap between the wall and the side of the shower. It leaked and completely saturated the shower mat and left standing water all over the floor. We went to get another bath mat and towels and were told there were none until their laundry finished.
We couldn't get another box of kleenex because there was none.
The room wasn't cleaned the 3 days we were there and the wet towels were in our room the entire time.
Breakfast items were brought out at various times. I'm guessing this was so guests couldn't eat too much. What was brought out was never refilled once used up. We could have bought $10 worth of food at the grocery store next door and eaten better.
The worst thing was that the power went out. I was stuck in the very hot elevator for an hour because they do not have a generator and no one knew how to get me out. They had to call someone to get me out of the elevator.
And yet, they have not responded to me
Verified traveler
2-night family trip
Verified Hoteles.com guest review
