Check in was over 20 minutes, when we arrived to the room there was an overwhelming stench of urine, we stayed 3 minutes and had to leave the room to cancel.
Check out unnecessarily long, they spoke about it in another language in front of us. They promised the refund would be issued. Here we are 9 days later, and they did not issue a refund.
When I called them today, the man stated that he is new, it was not him the other day.