I enjoyed the riverwalk area, a walking path along the riverfront behind the hotel.
Customer service was poor. I waited 20 minutes to check in because no one was at the front desk when I arrived. The front desk staff was generally very unhelpful!!! The room was nice and the view was acceptable but not overlooking the river as advertised for this location. The kitchen is clean and well-stocked, and the beds are comfortable. However, the closet door was broken. I had difficulty accessing the closet to hang my clothes, and the television didn't work. I reported this on Friday evening when I checked in. I left the hotel room at 11:00 am the following day and returned later that day to find the closet door partially fixed, with one sliding door opened, allowing access to hang my clothes. The other door was still broken/jammed, and the television's live channels were working, but none of the other advertised "free" apps, such as Netflix, YouTube, etc, worked. The floor and carpet could have been cleaner, and the room was dusty. The bathroom was clean, but I could not adjust the showerhead; it was stuck in one position. Housekeeping is every other day unless requested. I only requested housekeeping provide fresh towels and trash removal daily. Housekeeping was one of the few services offered quickly and with a smile. The free breakfast was okay, but the 24-hour coffee was excellent! There was an unsightly water leak in the ceiling. Overall, I rate my stay at 5 out of 10.