4/10 Fair
Nov 18, 2024
Fell short of expectations: cold water no WiFi
At first we thought this was going to be the best value ever. The hotel is lovely and the room is nice. Bed comfy. However two days out of four of the days we stayed there the hot water didn’t work and the Wi-Fi didn’t work. The hot water and Wi-Fi were down for the entire hotel. These are important details for comfort. We were there for a wedding and had to take cold showers before getting dressed. Not good. Also while getting coffee in the lobby this morning I got two cups out for me and my wife and filled one, and reached to fill the second when an employee from housekeeping came up and asked me if she could get coffee really quickly. I stepped back and said, “Sure!” She proceeded to pull a reusable cup out that was triple the size of the cups I was filling. She emptied the pot and walked off. I was left with no coffee and there was a man who was a hotel guest as well behind me waiting to fill his cup too. The hotel should have a separate place for employees to fill their coffee, or at the least they shouldn’t cut in line and empty the entire pot. Really rude. I actually took some pics to give a good review and won’t be doing it after the cold water, lack of WiFi, and employee draining the coffee. Oh. And they appeared to be rationing toilet paper. We stayed four days and had to ask for toilet paper to be brought to the room because they didn’t have any extra anywhere. Felt nervous the last day that we would run out. Just ridiculous.
Verified traveler
4-night trip
Verified Hoteles.com guest review
