2/10 Poor
Aug 8, 2023
We booked the room for 3 people and we were extremely disappointed to find that the extra bed for the third person was not an actual bed: it was a seating area with a thin wooden base; a thin foam cushion and it was being held up in the middle by what appeared to be a bedside table. We complained about the bed, but the woman on reception had very limited English. She put what appeared to be a child’s cot foam cushion.
This resulted in our friend having to stay elsewhere because the bed was so hard and not an actual bed.
We then complained at the end when we came to pay to say that we shouldn’t have to pay for a 3 people when the third person didn’t stay. She claimed that nobody had complained about this before, which we find hard to believe. We would like compensation from the hotel for the third person. The reception were not helpful or understanding.
Arielle
Arielle, 2-night trip with friends
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