Upon arrival, we discovered a hairball in the tub, dried blood on the comforter, the TV didn't work, and the toilet seat was extremely loose. All staff we approached about these issues acted as if we were inconveniencing them. The night staff was especially unprofessional. Each issue eventually got resolved after following up. The day before we left, we attempted to use the on-site laundry...out of order. Upon checkout, we found that we had been charged for parking and there isn't so much as coffee available in the morning, unless you want to get it from their on-site Starbucks at $6/cup. Also, they put a $200 hold on your credit/debit card that they say takes 5-10 days to get back after checkout. Our overall experience was nothing short of frustrating and we will never stay here again.