The room was okay, the hotel was a bit run down, the side entrances did not work, and the lobby bathroom was not accessible. The room we stayed in had trouble with the shower, but eventually got it working. However, after my wife showered, we found that the electrical outlet near the vanity did not work and was flashing “replace if flashing”. Therefore she could not use the blow dryer mounted to the wall to dry her hair. The vanity sink did not drain and stayed full overnight and into the next morning (arrived back late to find this). We informed the front desk in the morning as we were only staying overnight, and spoke with a very helpful lady named Janet she wanted to help with a partial refund, but could not as we booked through hotels.com. She advised to have hotels reach out to her directly and she would credit us back a partial refund for the inconvenience.