Service is good; felt welcomed and always greeted by front desk and all other staff with a smile :) They are quick and patient on providing help to customers as well.
Have stayed in both the Classic Single Room and Superior Double Room before. All the amenities work well without an issue in the rooms, but the room design feels dated.
The condition of the room also varies, depending on the price you are paying.. but overall it's acceptable and spacious.
Some rooms are older, lighting not as bright and carpets in the room are musty.
Others are refurbished and are brighter in general, with wooden floors which are cleaner.
Convenient location, just steps away from the subway station, only a 10-15 min subway ride to Duomo.