This is a well located easy accessed hotel that clearly has not been maintained for a long time. It was clean and the staff friendly, however the entrance is tired and unwelcoming, one of the 2 lifts did not work and I was told had not been fixed for 3 months, leading to a real health and safety risk. The second lift malfunctioned during my stay making my 90 year old father to stay in his room for 2 hours until it worked! the rooms are old, curtains not fitting the windows and the showers old without ventilation. COME ON Bay Plaza, spend some money and you would be the best botique Hotel in Wellington. Nice staff, awesome views, location brilliant........you can do this so much better