My partner and I checked in on the 29th, in a comfort suite, room 206. When we arrived, staff were friendly and helpful, but the staff were not the issue.
As we approached our room, the hallways, stairs, and particularly the mirror decorations were all dirty, setting the tone immediately. We got to our room, and quickly were disappointed. Although the facilities worked, with the exception of the cold shower, the cleanliness of the room was shocking. What we had been promised was not what we received. From the marks on the walls, to the mould in the shower, the entire place was just poor.
We informed the receptionist, who was polite, and he told us the cleaner would do a once over. Even after this, we found that the only thing that had really been cleaned was the inside of the fridge. We were told that the black mould in the shower was not actually dirt, and neither was the marks over the walls, they were just ‘wear and tear’.
We checked out early, and we’re genuinely shocked at our experience. I would say the reviews do not do the place justice from our experience.
We have received no compensation, and have tried to take this up with Expedia, to which we were told there’s nothing that can be done. The hotel also claims that we never reported any issue with the room which is so frustrating.