I had a truly awful experience at the valley river inn My significant other and I were wrongfully removed from our room due to a booking error related to my ID—an issue that was entirely out of my control. The staff initially promised a refund for the inconvenience, but days later, they denied my refund based on a completely false claim that marijuana had been smoked in the room.
Not only was this accusation baseless, but it also felt like an excuse to avoid honoring their promise. We did not engage in any such activity, and the fact that they waited days to fabricate this reason is both unprofessional and dishonest.
Beyond this, the way we were treated was unacceptable. Instead of attempting to resolve their own booking mistake with professionalism, they chose to remove us from the property and later refuse the refund we were assured. This is not how a reputable hotel should conduct business.
I strongly advise against staying here. If this is how they treat paying guests—by making errors, breaking promises, and then inventing false reasons to keep money owed—it speaks volumes about their lack of integrity. Spend your money somewhere that values honesty and customer service.