4/10 Regular
17 de febrero de 2026
The bedroom was in fine condition, the bathroom was not. I didn't say anything on the first night, opting to tell the staff in the morning. When I did, the lady on the front desk said they would attend to it that day. I arrived back late that night to find it still in the same condition. I immediately told the concierge downstairs and he said there was nothing he could do so he said he'd put it in the notes for my room and I would need to deal with it the next morning. I spoke to the lady in the morning and she was not aware of said notes and said that the cleaners have said they had addressed the bathroom. Only when I showed her a photo of the urine stain left on the toilet seat did she listen to me. To not have the bathroom properly cleaned for my entire stay is both not acceptable and very concerning. When I asked for some sort of compensation, I was offered $20. I don't know what I'm meant to do with that, the bathroom was unhygienic. The staff were polite enough, but I shouldn't need a photo to be believable, nor should I need to chase something like this up.
Ryan
Ryan, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
