My husband and I came to Chicago for a concernt and I booked a room here because I liked the location. I reserved a king room with a lake view. When we arrived, our room wasn’t ready, so they offered us a junior suite, but said it may not have a lake view. We didn't mind waiting as we had dinner plans anyway. They gave us some vouchers for the rooftop bar and kept our luggage at the front desk. When we came back from dinner, they had very kindly put is in a junior suite woth a lake view. Delores at the front desk was super friendly and helpful in recommending some local restaurants. The hotel was very clean and quiet. The mattress was a bit firmer than I might prefer, but we slept well. Location is great, and we enjoyed walking around Lincoln Park and the zoo, as well as the surrounding neighborhood. We would stay here again if we come back to Chicago.