We arrived late at night which was expected but the 24 hour help desk is there for you to check in. Easy location to find as it is off the main road in Porte de Clichy. Check in was all good and found it really easily. We got our room 405, to which it was stinking of cigarettes and disguised by a cheap air freshener. It was annoying as we booked a smoke free room to which they testify all the 100+ rooms is smoke free. Meanwhile, we asked to move rooms which was sorted out for us and wasn't a fuss at all and the man at the desk was the most helpful member of staff during our stay. However, when we checked out on our last day, in the absence of the polite gentleman, we did not get asked if our stay was comfortable or if we actually enjoyed our stay. I know it is a small hair to pick but it is nice to be asked if everything was good, especially after the dabacle of the smokey room. All in all, the price we paid sort of reflected the service and quality of our stay.