Everything was excellent from the valet person to the staff we encountered, except for the reception desk person. As soon as we stepped out of the elevator of the 7th floor to check in, this person did not even look up to greet us. When I stepped up to the desk and said hello, this person's expression was not welcoming. We even tried to try to lighten the mood by trying to converse with this person and change this person's demeanor but nothing but annoyance in this person's tone. Lucky for us, our first impression of this hotel was our encounter with the valet person, which again was a very good start. And as I said, other than the recetion desk, everone else that we encountered was also exceptional. As for the room, very nice. Loved tge lityle sitting area. Beds were very comfortable but the pillows, unfortunately, were not. But overall, it was a very nice place to stay. I would higly recommend this hotel.