Out of all the check-in experiences I've had around the globe, this has to be the worst ever.
We arrived at the hotel around 12:45am
The bloke who checked us in, hardly spoke fluent English to say the least, which I don't have issues with TBH, even though we are in England. Anyway, he made me sign the entry document, it clearly had somebody else's name and address on it, but this guy was adamant that I sign it and put my vehicle registration number on the paperwork.
I obliged, he gave us a room card. We went to the room, doors not opening. So went back down, he gave us another card. Back up again, guess what? Not opening. Slightly pissed off now, considering we had our 3 year old with us who desperately needed a nappy change, I went back down for the 3rd time. This time, the Nightshift manager came out of the back office & apologised, gave me a 3rd card and said he will come up with us.
He walked us to the door, inserted the card, the light went green, I opened the door, guess what? There were a couple fast asleep in the room. Unbelievably embarrassing for us and them.
Anyway, red faced the manager came back down with us. Took them another 15 minutes to give us another room.
Truly terrible situation