I was offered a King bed river view room as an upgrade at my online check-in, so I added that upgrade. When I got there to check in, I still had to wait in line and wait for more than ten minutes for the desk agent to take down my driver's license even though I had uploaded that when I checked in online(???) When she handed me my keys, I asked, and she assured me that yes, it was a river-view room. After dragging all of our things up to the 16th floor we find that it was not a river-view room. I called down to inquire and was put on hold. After about 6 minutes of no response I hung up and went down to the lobby, dragging all of our stuff along with us. After another ten minutes of her telling me there were no river-view rooms available (then why was I offered one at my on-line and pointless check-in?) she finally tells me they were able to 'upgrade' us to a river-view room with a queen bed and when I asked how a queen bed was an upgrade from a king bed, she said it was a suite. The room was not a suite, it was a regular room with a queen bed and a tiny bathroom - no extra space to qualify it as a 'suite'. Overall the room didn't feel super clean, the outlets, phone, etc. all seemed dusty and everything was dingy overall. Not impressed with this room overall for over $400 - at least it had a river-view (FINALLY) but the room overall was not in any way an 'upgrade' when I reserved and paid for a King Room with a river-view.