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The Westin Palace, Madrid

5.0 star property
Relax in style near Congress of Deputies and Fountain of Neptune. Treat yourself to rejuvenating spa treatments and enjoy attentive service from multilingual staff.

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Westin Palace, Madrid

View from property
Royal Suite | Premium bedding, pillowtop beds, minibar, in-room safe
Royal Suite | Living room | Smart TV
Meeting facility
Royal Suite | Bathroom | Combined shower/tub, deep soaking tub, free toiletries, hair dryer
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Connecting rooms available
  • Pet friendly
  • Non-smoking
  • Air conditioning
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • 24-hour room service
  • Business center
  • Meeting rooms
  • Limo/town car service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
Feel at home
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The price is $398
$437 total
includes taxes & fees
Feb 2 - Feb 3

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 2 Twin Beds

Courtyard view

Deluxe Room, 2 Twin Beds

8.6 out of 10
Excellent
(20 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Courtyard view

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Neptuno View)

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 1 King Bed (Neptuno View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Suite

Courtyard view

Palace Suite

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds (Neptuno View)

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 2 Twin Beds (Neptuno View)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, City View

City view

Premium Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, City View

City view

Premium Room, 2 Twin Beds, City View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | Living room | Smart TV

Royal Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Palace Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Grand Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Cortes View)

City view

Premium Room, 1 King Bed (Cortes View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

City view

Suite, 1 Bedroom (View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Neptuno Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillowtop bed
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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Parking available
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The price is $364
$401 total
includes taxes & fees
Feb 5 - Feb 6
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About the neighborhood

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk
  • Prado Museum - 4 min walk
  • Gran Via - 6 min walk
  • Puerta del Sol - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Madrid Recoletos Station - 14 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Atocha Cercanías Station - 16 min walk
  • Anton Martin Station - 7 min walk
  • Banco de Espana Station - 7 min walk
  • Sevilla Station - 8 min walk

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby Westin Palace - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS Neptuno - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Westin Palace, Madrid

The Westin Palace, Madrid offers a great location, putting you within just a 10-minute walk of Prado Museum and Gran Via. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Anton Martin Station is 7 minutes and Banco de Espana Station is 7 minutes.

Languages

English, French, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 470 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 1 AM
    • Contactless check-in available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets stay free
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Onsite garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1912
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 42 per person

Children & extra beds

  • Rollaway beds are available for EUR 110.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Does The Westin Palace, Madrid offer free cancellation for a full refund?
Yes, The Westin Palace, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Westin Palace, Madrid?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at The Westin Palace, Madrid?
Yes. Parking spots may be limited.
What are the check-in and check-out times at The Westin Palace, Madrid?
Check-in start time: 2:00 PM; Check-in end time: 1 AM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at The Westin Palace, Madrid?
No, this hotel doesn't have a casino, but Casino de Madrid (8-min walk) and Casino Gran Via (10-min walk) are both nearby.
What is there to do at The Westin Palace, Madrid and nearby?
The Westin Palace, Madrid has a 24-hour fitness center and a garden.
Are there restaurants at or near The Westin Palace, Madrid?
Yes, there's an onsite restaurant.
Does The Westin Palace, Madrid have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around The Westin Palace, Madrid like?
The Westin Palace, Madrid is in Madrid Centro, a short 7-minute walk from Anton Martin Station and 6 minutes' walk from Gran Via.

The Westin Palace, Madrid Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Fair

Uncharacteristicly bad stay.
We were not told the hotel was under renovations. It is not our first time staying here so we know what this hotel is like. To say uncomfortable is an understatement. Two elevators to access the rooms is ridiculous. Things never seen at this hotel, was a large coffee spill in between the elevators (1st to go from the lobby to the 2nd elevator to access the rooms) which remained uncleared all day. From time we left the hotel to go explore the city to nighttime when we returned to the hotel. The New Year’s Eve buffet was shamefully bad. Food was cold and lacked flavor
manuel, 3-night family trip
Verified Hoteles.com guest review

4/10 Fair

The property is under complete construction. They mention refurbishment of their Dome. It is not just the Dome. The lobby bar, main restaurant and breakfast area are all set up in a temporary area. That being the hotel conference facilities. There is no direct elevator to the rooms. The entire exterior area is under construction as well. We had a beautiful renovated room but the staff outside the room were very loud. We had a service door by the headboard of our bed. They constantly slammed the door. We voiced our concerns after the first night. It continued the entire stay. This was not good for sleeping it happen at late as midnight and as early at 6 a.m. The last day there was loud banging above our head. Would not recommend staying till they complete their renovations! Not refurbishment as stated by the hotel.
Michelle, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved the room set up. Lovely in every way. Bellman were fantastic as well as concierge, front desk, and room service. I stayed two nights and didn't want to leave. Super clean rooms with stunning tile floors and modern, sleek gold fixtures along with some traditional furniture. Light and bright with heavy blackout curtains. I loved how the modern light switches allowed a dusk/night vibe with just one tap of a button. Room service starts at 7am. Bed was very comfortable. I had no trouble sleeping. I liked the sitting area with love seat and chair and table for easily entertaining two other guests. Wine in bar was excellent and loved the crystal wine glasses. The room has everything, including lavendar scent for sleeping. I highly recommend staying at this hotel. I hope i get to visit Madrid again.
Carla, 2-night trip with friends
Verified Expedia guest review

4/10 Fair

Very expensive for a hotel under renovation. Most of public rooms were blocked off. Staff was unapologetic for the construction site atmosphere of the property. Not worth the price.
david, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Luis, 3-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Everyone was so kind. Couldn't not have been more happy. I definitely will come back to this location when I'm in Madrid again
Adrian, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Alexander, 3-night trip with friends
Verified Hoteles.com guest review

8/10 Very Good

The property is under restoration. All main public spaces are closed off. Other than the room itself which was excellent the hotel experience was sub par.
Mustafa, 3-night trip
Verified Expedia guest review

8/10 Very Good

The stay was pleasant but I had no idea the renovation was so extensive. Every thing in the hotel was gone a there was one makeshift restaurant and one makeshift bar. Disappointing but my room was superb.
Paula, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Marlon, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Angelo, 2-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Great hotel. A bit noisy due to construction
Stanisa, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Convenient safe friendly and great services.
Jacqueline, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid.
Montserrat, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Angela, 3-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife
Paul, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good service, location, warm rooms, they just need to clean daily the room floors
Deyanira, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Veronica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Miguel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Alexander, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

An, 3-night family trip
Verified Hoteles.com guest review

6/10 Good

Very disappointing on our 3rd day. The room wasn’t cleaned until 18:15 after 2 calls to the front desk.
Dr. John M. Nelson, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cristina, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Juan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent room, breakfast, service.
Tanya, 2-night family trip
Verified Expedia guest review