2/10 Poor
Jan 28, 2025
No matter how hard you try you can’t polish a turd
My family lived in this hotel the last 8 months. Rooms are small and dirty. Hotel got new owners back in the fall & started construction without ever notifying us ahead of time. Had to change rooms a total of 4 times because of it, except the first time was because the A/C didn’t work. Last room was “remodeled” (just repainted, different furniture, changed bathroom door) & no phone, the toilet ran constantly, sink faucet was so clogged water barely dribbled out, missing covers on the outlets, toilet paper holder broken, smelled like pee, and they got rid of the “premium tv channels”. No ice machine. Never got to swim in the pool because it was only open maybe 3 weeks out of the whole time. No access to clean sheets or towels except when the maids are there. 2 weeks ago a fire fighter told us that they shouldn’t be open because of all the fire code violations & the alarm system not working. Smoke detector in our room beeped for 3 days straight with no explanation or apology. Fire exit door on the lower level has been broken for months. Employee sexually assaulted a friend of mine. The new owners are cheap, stuck up, nosey, and rude. We caught staff listening outside of rooms. Returned from a shopping trip to find staff going thru our room. Weren’t allowed guests in our room even other hotel guests. Witnessed multiple deaths- shootings, & overdoses; drug use, domestic violence, & prostitution. Didn’t feel safe enough to go outside alone or at night. Should have moved sooner.
Verified traveler
1-night family trip
Verified Hoteles.com guest review
