In the heart of London, Norfolk Plaza offers a warm welcome with an airport shuttle and dry cleaning/laundry services. Unwind at the bar or explore nearby Marble Arch and Kensington Gardens while staying connected with free WiFi in public areas.
Reviews
6.26.2 out of 10
Good
Popular amenities
Airport transfer
Bar
24/7 front desk
Laundry facilities
Non-smoking
Free WiFi
Main amenities (12)
Daily housekeeping
Restaurant and bar/lounge
Breakfast available
Business center
Airport shuttle
24-hour front desk
Front-desk safe
Laundry service
Self-serve laundry
Meeting room
Multilingual staff
Luggage storage
Feel at home (6)
Private bathroom
Television
Daily housekeeping
Laundry facilities
Coffee/tea maker
Elevator
Room options
Available filters for rooms
Showing 4 of 4 rooms
View all photos for Standard Twin Room, 2 Twin Beds
Standard Twin Room, 2 Twin Beds
Highlights
Heating
TV
Private bathroom
Hair dryer
Coffee/tea maker
Daily housekeeping
Sleeps 2
2 Twin Beds
View all photos for Standard Single Room
Standard Single Room
Highlights
Heating
TV
Private bathroom
Hair dryer
Coffee/tea maker
Daily housekeeping
Desk
Sleeps 1
1 Twin Bed
View all photos for Standard Triple Room, 3 Twin Beds
London (QQP-Paddington Train Station) - 5 min walk
Marylebone Station - 17 min walk
Paddington Underground Station - 2 min walk
Lancaster Gate Underground Station - 7 min walk
Edgware Road (Circle Line) Underground Station - 11 min walk
Airport shuttle
Restaurants
Angus Steakhouse - 2 min walk
Sawyers Arms - 1 min walk
Bonne Bouche Catering - 4 min walk
Paramount Lebanese Kitchen - 2 min walk
Mihbaj - 3 min walk
About this property
Norfolk Plaza
Norfolk Plaza offers a great location, putting you within just a 10-minute walk of Hyde Park and Kensington Gardens. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. This Edwardian hotel is also just a 5-minute drive from Marble Arch and Oxford Street. The property is just a short walk to public transportation: Paddington Underground Station is 2 minutes and Lancaster Gate Underground Station is 7 minutes.
Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Working away
Business center
Meeting room
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
3 buildings/towers
Safe-deposit box at front desk
Edwardian architecture
Accessibility
Elevator
Room amenities
Be entertained
Television
Home comfort
Heating
Coffee/tea maker
Iron/ironing board (on request)
Freshen up
Private bathroom
Shower only
Hair dryer
Towels
Stay connected
Phone
More
Daily housekeeping
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 6.75 per person
Policies
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Norfolk Plaza
Norfolk Plaza
Norfolk Plaza Hotel
Norfolk Plaza Hotel London
Norfolk Plaza London
Norfolk Plaza Hotel London, England
Norfolk Plaza Hotel
Norfolk Plaza London
Norfolk Plaza Hotel London
Frequently asked questions
Does Norfolk Plaza offer free cancellation for a full refund?
Yes, Norfolk Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Norfolk Plaza?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Norfolk Plaza?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.
Are there restaurants at or near Norfolk Plaza?
Yes, there's an onsite restaurant.
What's the area around Norfolk Plaza like?
Norfolk Plaza is a short 2-minute walk from Paddington Underground Station and 6 minutes' walk from Hyde Park.
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Norfolk Plaza Reviews
Reviews
6.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.4/10
Cleanliness
7.4/10
Staff & service
5.4/10
Amenities
5.0/10
Property conditions & facilities
Reviews
2/10 Poor
Mar 25, 2020
Verified traveler
6-night trip
2/10 Poor
Mar 23, 2020
Verified traveler
3-night trip
6/10 Good
Mar 14, 2020
El Hotel esta muy bien ubicado, la ducha salia caliente al igual que la habitsvion estaba bien calefaccionada. Ahora las instalaciones en estado deplorable jamas le han hecho un mantenimiento.
Chris
Chris, 4-night trip
4/10 Fair
Mar 13, 2020
L hôtel et très bien placé c est tout propreté à revoir et surtout l état des chambre médiocre lit cassé carreaux dans la salle de bain cassé qui s enlevé vraiment dangereux pour les enfants
Jennifer
Jennifer, 3-night trip
2/10 Poor
Mar 13, 2020
Ich hatte ein Nichtraucherzimmer gebucht und bekam ein Raucherzimmer im 5.Stock.(Smokersfloor). Das Zimmer war ständig eiskalt, weil die Heizung immer wieder abgestellt wurde.Am dritten Tag hatte ich eine Erkältung, mit der ich auch nach Hause flog. Das kostenlose WIFI existiert auch nicht. Nie mehr Norfolk Plaza.
Wolfgang
Wolfgang, 7-night trip
8/10 Very good
Mar 11, 2020
nice stay for a reasonable price
The room was clean and for smokers (I am). The breakfast was perfect. No hot water sometimes.
Vlado
Vlado, 5-night trip
6/10 Good
Mar 10, 2020
Susan
Susan, 4-night trip
4/10 Fair
Mar 10, 2020
Elendige senge (man kunne nærmest ikke finde en stilling hvor man ikke fin en fjeder i kroppen), dårlig rengøring - vi fik et rygerværelse selvom vi havde bedt om et ikke-ryger værelse. Fred vær med det, der lugtede ikke af røg så vi tog det. Dog fandt vi gamle skodder under sengen og da vi pointerede det overfor personalet i receptionen blev vi mødt med en flabet attitude om at det var meget normalt og om vi ikke selv røg (hvilket vi bestemt ikke gør) men han sagde dog at rengøringen ville fjerne dem næste morgen... men nej de blev aldrig fjernet
Verified traveler
5-night trip
2/10 Poor
Mar 9, 2020
The location is fantastic, minutes walk from Paddington station and in the vicinity of many great sights London has to offer. But that and maybe the price is all that's great about this hotel. It is dirty, mismanaged, and in poor condition. Expedia advertised this hotel as a three-star. One star is a star too many for this establishment.
Babak
Babak, 4-night trip
4/10 Fair
Mar 9, 2020
Slitt hotell, flere sure ansatte, kun wifi i resepsjon, gammel 14 tommer tv med 3! kanaler, dårlige bad.
Eneste fordel er plassering og pris.
Verified traveler
3-night trip
2/10 Poor
Mar 8, 2020
Verified traveler
4-night trip
10/10 Exceptional
Mar 7, 2020
Verified traveler
5-night trip
8/10 Very good
Mar 6, 2020
Für den Preis und die super Lage kann man grundsätzlich nichts sagen. Zum schlafen vollkommen ausreichend- länger würde ich mich nicht aufhalten. Personal war an der Rezeption teils sehr unfreundlich. Sauber und Ordentlich war es. Frühstück war dafür sehr gut - alles da was man brauch.
Svebja
Svebja, 2-night trip
6/10 Good
Mar 4, 2020
Verified traveler
1-night trip
10/10 Exceptional
Mar 3, 2020
Guri
Guri, 4-night trip
4/10 Fair
Mar 2, 2020
Het enige was goed was, is de ligging vlak bij Paddington station en allerlei winkels en restaurants in de omgeving. Het hotel zelf is echt compleet verouderd (volgens mij al 40 jaar niets meer vernieuwd) en ook vies. Vloerbedekking weggesleten en veel onbekende vlekken, bloed op de gordijnen en schimmel in de badkamer. Bedden versleten en kapot met veel vlekken, matrassen ook helemaal op, je ligt gewoon op de veren van de matras. Ook het ontbijt is erg karig, weinig keus en eieren alleen te krijgen tegen extra betaling.
Verified traveler
2-night trip
4/10 Fair
Mar 1, 2020
Förväntar mig mer...
Jag hade förväntat mig mer. Gamla slitna sängar, dålig internetkoppling som till och från kopplade ifrån, inte varmt vatten i duschen utan bara ljummet. Slitet rum, nej finns nog bättre alternativ.
Fredrik
Fredrik, 4-night trip
2/10 Poor
Mar 1, 2020
Verified traveler
4-night trip
6/10 Good
Feb 27, 2020
June
June, 3-night trip
6/10 Good
Feb 27, 2020
Dejlig tæt på transport. God lokation . Søde medarbejder. God str. værelse. Elendig gammel fjedret seng . Sov dårligt fik ondt i skulder og ryg. Nedslidt inventar. Meget lydt , fik værelse lige ved elevatoren , det kunne høres da gulvene knirker voldsom og giver efter. Okay morgenmad.
Rikke
Rikke, 2-night trip
10/10 Exceptional
Feb 27, 2020
A Pleasant stay
Staff are very helpful and greet you with a smile
Patrick
Patrick, 1-night trip
6/10 Good
Feb 27, 2020
Vriendelijk personeel, ontbijt prima en ligging uitstekend met Paddington station om de hoek. Mindere punten zijn de staat vd kamers. Tegels in badkamer los, vloer kraakt aan alle kanten, tv maar 1 kanaal. Maar voor kort verblijf en die prijs voldoet het aan de verwachting.
Verified traveler
2-night trip
8/10 Very good
Feb 25, 2020
Everthing is good. Only the water is little bit cold
Verified traveler
3-night trip
4/10 Fair
Feb 24, 2020
Hotel en kamers zijn oud. Alles is versleten en lelijk. Wel schoon. Personeel aardig en behulpzaam. Bedden hebben erg harde matrassen.
Verified traveler
2-night trip
4/10 Fair
Feb 23, 2020
Het is allemaal vergane glorie. Roest in de badkamer, oud versleten vloerkleed, behang gebladderd, tegels badkamer los, lelijke kitranden.
Verder wel schoon. Bedden hard als een plank. Opknappen ?? Renoveren?