The staff were very friendly and the hotel was in a great location. Easy access to the train and close to many restaurants and cafes. The view from the room was great too (the Lausanne Cathedreal). However, our room was dirty (coffee stains on the walls, cobwebs on the floors, etc.). The conditions were also not great (the toilet paper holder was falling off the wall, the shower always made the floor wet, it was hard to open the bathroom door, dents in the wall, etc.). The wifi was also spotty and slow. Larger fans were needed in the room, since there was no air conditioning. It was extremely hot during our stay.