We were very disappointed this trip, having had a great experience just the month before! The pillows were so hard that, at 3:00AM I went to the front desk to request softer ones such as we had before and the FOUR people there said all the pillows were the same and that all the rooms were full. The room next to us was EMPTY! So we ended up sleeping on rolled-up towels for pillows. For $290 a night, this is NOT value for money! The next morning we asked another representative and, within 15 minutes, we had 4 softer pillows!!! The other unfortunate was the sink would not drain well at all. The daytime staff and the maids though were all outstanding!! And, on a positive note, we were given a room in the area we had requested, the breakfast was good, and the Senoritas who checked us in and out were very helpful and professional. Also, the location of the hotel is superb.