2/10 Mediocre
13 de enero de 2025
STAY AWAY! STAY AWAY! SCAMMERS! SCAMMERS! Stay away from this property! This property is full of scammers. It felt like they will do everything within their capacity to make sure you have a terrible experience. First, we had booked a King suite ocean view room. They had "categorized" a room that had no ocean view as an "ocean view" room. Just because it was categorized as an ocean view room in their system, they gave us the room. When we asked them there was no ocean view, they gave the option of moving to a queen ocean view room but were not willing to refund the difference in the room price. When we requested to at least give us meal vouchers during the stay to make up for part of the difference, they were not willing to do it. Additionally, the resort servicing team showed no empathy for our situation and was extremely rude in their response. The service in the restaurants were terrible. They took their own time to deliver the food. They also missed one of our food orders and try to charge us for it. Worst yet, someone else has used our room number and successfully purchased $100 worth of drinks which the resort tried to charge to us. They don't even check if people are misusing room numbers and try to pass along the charges to someone else. SCAMMERS! STAY AWAY FROM THIS RESORT! There are many good resorts in the area that provide much better service! This has got to be the worst resort in Fiji! Stay away!!!
Praveen
Praveen, viaje de 3 noches en familia
Opinión verificada de un huésped de Expedia
