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Hotel Lagoon

3.0 star property
Santa Elena hotel with outdoor pool and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Lagoon

Property grounds
Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets
Property grounds
Reception
Restaurant

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Laundry facilities
    Laundry facilities
  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Free newspapers in the lobby
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is $31
$36 total
includes taxes & fees
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Lagoon View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín | Individually decorated, individually furnished, free WiFi, bed sheets

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

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Pool
Pet friendly
Free parking
Free WiFi
8.0 out of 10, Very Good, (394)
The price is $29
$37 total
includes taxes & fees
Nov 24 - Nov 25
Hotel Suites Arges - Centro Chetumal
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About the neighborhood

Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • Chetumal Ferry Terminal - 14 min drive - 11.7 km
  • Laguna Milagros - 16 min drive - 12.1 km
  • Cenote Azul - 26 min drive - 29.1 km
  • Cenote Cocalitos - 27 min drive - 29.3 km
  • Laguna Bacalar Ecological Park - 33 min drive - 34.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive
  • Corozal (CZH) - 24 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Go To Fly - ‬11 min drive
  • ‪Antojitos Tortas y Tacos Lulu - ‬9 min drive
  • ‪La Eufemia - ‬11 min drive
  • ‪Maya Luum - ‬9 min drive

About this property

Hotel Lagoon

When visiting Santa Elena, Hotel Lagoon is a great choice to consider. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other features include a terrace and a garden.

Languages

English, Spanish

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
  • Contactless check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 66 lbs per pet)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Free 24-hour offsite parking within 16 ft

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Yard
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Maiz - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 200 per night
  • Pets are allowed for an extra charge of MXN 200 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Is there a pool at Hotel Lagoon?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at Hotel Lagoon?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 66 lbs per pet. There's a charge of MXN 200 per pet, per night, and there's also a deposit of MXN 200 per night. Service animals are exempt from fees.
Is parking offered on site at Hotel Lagoon?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Lagoon?
Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel Lagoon and nearby?
Hotel Lagoon has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Lagoon?
Yes, there's an onsite restaurant, Maiz.
Does Hotel Lagoon have any outdoor private spaces?
Yes, every room features a yard.

Hotel Lagoon Reviews

Reviews

8.4

Very Good

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Kind staff
Ted, 1-night business trip
Verified Orbitz guest review

4/10 Fair

I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Gerardo, 4-night family trip
Verified Expedia guest review

2/10 Poor

Zhen, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

lucinda, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Really nice place..
Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Corinne, 5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Felipa, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Kathleen, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
John, 1-night romance trip
Verified Expedia guest review

6/10 Good

1-night trip with friends
Verified Hoteles.com guest review

8/10 Very Good

La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Jhoana, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Super sencilla la llegada.
daniel sanchez, 1-night trip
Verified Expedia guest review

4/10 Fair

HUMBERTO, 2-night trip
Verified Expedia guest review

4/10 Fair

Ana, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Brynleif, 1-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Gerardo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel muy bonito y tranquilo para pasar un rato relajante!😀
Karla Cobá, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Jenny, 1-night trip
Verified Orbitz guest review

8/10 Very Good

Lo único bueno es que es pet frendly
Jesus, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100.
Pedro, 1-night family trip
Verified Expedia guest review

8/10 Very Good

GONZALO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Muy bonito lugar lo recomiendo ampliamente
Ana Luisa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Muy agradable y buena atención la persona responsable muy atenta
francisca maribel arce, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Muy recomendable
Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota.
Ramon Jesus, 1-night trip
Verified Hoteles.com guest review

8/10 Very Good

Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos
Itzel, 1-night family trip
Verified Expedia guest review

8/10 Very Good

Si uno no va a Belice, no hay porque ir a este hotel
Verified Expedia guest review