Hotels.com might be using a different rating system or methodology, but this is not a three star hotel.
The cast concrete, industrial style - painting building elements bright primary colors and murals don’t quite cover up the fact that you’ve just checked into a 1960s era college dorm / hostile, with poor ventilation, the smell of mildew with carpeted hall ways, without climate control, just dank.
The rooms were cleaned to a low standard, hair in sink and tub, fingerprints on glass and what have you.
Linens were clean yet worn. Empty soap dispensers and two, half used tools of toilet paper in offer
Dirty ice buckets without liners and no local ice machine anyway.
A balcony was pleasant, room for two or three but only a small table and one chair
On a positive note, upon entry to room, from pungent dank humid hallway, your hit with a wall of cold air as the in wall unit was set to max hi.
There’s a plastic elephant glued to the exposed concrete ceiling.
Didn’t distract from the dirty floor though.
In defense of the employees, housekeeping staff that came by on the first morning were very pleasant and professional and within a minute, brought out very clean towels and soap
I was riding the elevator down Saturday morning and there was a houseman cleaning the elevators with great effort and attention to detail. I completed his work.
Bring any consumable you think a hotel should have though- utensils and cups