Upon first arrival, this hotel looked very sketchy. The good news is that the inside matched the photos, even if the outside did not. Check-in was scheduled for 4 pm. We arrived around 3 pm to see if there was any chance of checking in early. The staff was rude when we arrived; they ignored our arrival because they were on their phones. After taking our information, they told us our room wasn't ready and to return at 4 pm. After returning around 5:20 pm, they officially checked us in (i.e., ran my cc, charged additional fees not included in the Hotels.com pre-paid rate, and took our car info) but told us again that our room was not ready and we would need to wait. After another 20 mins, they gave us our room keys, allowing us to check in. While it looked like the photos, the room also had some issues. For one, it must have been built at an angle. Both bedside end tables would not stay closed; they kept rolling open, so be careful when getting out of bed to ensure you don't hit the drawers. We also later engaged with different staff to purchase some water and coffee at the shop inside the hotel. Overall, you could tell the staff did not want to be there, and their attitudes reflected that. The one plus of the hotel (does it outweigh all the bad? TBD) is how close it is to the park (walking distance) and the bridge to cross to Canada.