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Smartflats Ghent Central

4.0 star property
Ghent apartments with kitchens

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Smartflats Ghent Central

Design Apartment | Private kitchen | Fridge, microwave, oven, stovetop
Superior Duplex | Individually decorated, individually furnished, desk, free WiFi
TV
Exterior detail
Design Apartment | Living area | TV

Reviews

4.4 out of 10

Popular amenities

  • Kitchen
    Kitchen
  • Refrigerator
    Refrigerator
  • Non-smoking
    Non-smoking
  • Free WiFi
    Free WiFi
Main amenities
  • 3 smoke-free apartments
Feel at home
  • Kitchen
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Free toiletries
  • Hair dryer

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premium Apartment

TV

Premium Apartment

Highlights

Individually furnished
Individually decorated
Heating
Kitchen
Refrigerator
Dishwasher
TV
2 bedrooms
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Design Apartment

Design Apartment | Living area | TV

Design Apartment

Highlights

Individually furnished
Individually decorated
Heating
Kitchen
Refrigerator
Dishwasher
TV
2 bedrooms
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Apartment

Individually decorated, individually furnished, desk, free WiFi

Superior Apartment

Highlights

Individually furnished
Individually decorated
Heating
Kitchen
Refrigerator
Dishwasher
TV
2 bedrooms
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Superior Duplex

Superior Duplex | Living room | TV

Superior Duplex

Highlights

Deck/patio
Separate sitting area
Individually furnished
Individually decorated
Kitchen
Refrigerator
Dishwasher
TV
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

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Comfort Apartment, 1 Bedroom, Terrace | Living area | Flat-screen TV
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Kitchen
Refrigerator
2.0 out of 10, (2)
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About the neighborhood

Map
11 Okkernootsteeg, Ghent, 9000

What's nearby

  • Belfry of Ghent - 4 min walk
  • Ghent Town Hall - 5 min walk
  • Saint Bavo Cathedral - 5 min walk
  • Ghent Christmas Market - 5 min walk
  • Gravensteen Castle - 7 min walk

Getting around

  • Brussels Airport (BRU) - 62 min drive
  • Charleroi (CRL-Brussels South Charleroi) - 79 min drive
  • Ghent-Dampoort Station - 21 min walk
  • Ghent-Sint-Pieters Station - 28 min walk
  • Ghent (GNE-Sint-Pieters Train Station) - 28 min walk

Restaurants

  • ‪Mcdonald's - ‬4 min walk
  • ‪Panos - ‬3 min walk
  • ‪Sphinx - ‬4 min walk
  • ‪De Kastart - ‬2 min walk
  • ‪Norma - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats Ghent Central

Enjoy your visit to Ghent with a stay at Smartflats Ghent Central. Apartments feature kitchens and free WiFi.

Languages

Catalan, English, French, German, Portuguese, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • There is no front desk at this property
  • Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils
  • Coffee/tea maker

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Toilet paper
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap

Entertainment

  • TV with cable service

Work spaces

  • Desk

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators
  • Smoke-free property

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 rooms
  • Individually decorated
  • Individually furnished

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

Policies

This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.

Also known as

Smartflats Ghent Central Ghent
Smartflats Ghent Central Apartment
Smartflats Ghent Central Apartment Ghent

Frequently asked questions

Does Smartflats Ghent Central offer free cancellation for a full refund?
Yes, Smartflats Ghent Central does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Smartflats Ghent Central?
Sorry, pets aren't allowed.
Is parking offered on site at Smartflats Ghent Central?
Sorry, there's no onsite parking at Smartflats Ghent Central.
What are the check-in and check-out times at Smartflats Ghent Central?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Does Smartflats Ghent Central have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a coffee maker, cookware, and a refrigerator.
What's the area around Smartflats Ghent Central like?
Smartflats Ghent Central is a short 3-minute walk from St. Nicholas' Church and 3 minutes' walk from St. Michael's Bridge.

Smartflats Ghent Central Reviews

Reviews

4.4

5.0/10

Cleanliness

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Fair

Disappointed
Changed accommodation at the very last minute which was a far less standard than we had booked. It was much further away and we had to carry luggage across the city. The apartment was very dusty, the shelves were hanging off the walls, the TV had been ripped away from the wall, patio doors broken, lamps not working. We received a far less standard than what we had booked.The communal hallway nd stairs were filthy and smelt disgusting. The elevator was broken. However, the new apartment was very spacious.
Fiona, 1-night family trip
Verified Hoteles.com guest review

2/10 Poor

Dirty. Blood stained sheets stacked high in the entrance lobby. A hundred* dead mosquitos squashed on the walls No washing up liquid. But a threat of 50 Euro fine for Leaving unwashed dishes
Peter, 4-night business trip
Verified Hoteles.com guest review

2/10 Poor

Hi. We just stayed at smartflats in Ghent. Just a few comments Our check in time was 4:00 pm. We arrived and the apartment was still being cleaned. The cleaners asked we return in 15 minutes. We left and returned 30 minutes later and it wasn’t quite ready. The cleaner did apologize. I messaged the property with a few concerns but yet to hear back from them. In the main area -the towel holder in the bathroom was broken -the outlets in the sitting area were coming off the wall -the chairs and chair cushions had stains on them -my son sat on one of the chairs and it’s leg was broken - some of the blinds were broken Upstairs Bedroom 1 - the patio door lock was broken -there was an egg between the bed slats -the pull-down blind on the skylight was taped down Bedroom 2 -the light was coming off the ceiling - the night stand had a huge chip broken off the top - the blinds on one side were taped down and the other side was broken Main bathroom - there was no lock on the door
Balbinder, 2-night family trip
Verified Expedia guest review

2/10 Poor

Worst ever experience!!!
This was honestly the worst experience we could have imaged. We arrived to our apartment, half an hour after the 4pm check in deadline to find it in an unimaginable state. Rubbish everywhere, beds in disarray - bathroom in disgusting condition. It was obvious it hadn’t been cleaned. The apartment also did not at all match the photos, which is why we booked in the first place as it looked very nice! The contact number proposed also did not work to get hold of the agent of Smartflats Ghent is this a fake company?!?!! My family and I had to make other arrangements as it was impossible to stay here. A very stressful experience! I have immediately logged a complaint and will be demanding a refund. This property should NOT be listed on your website!
Hannah, 1-night family trip
Verified Hoteles.com guest review

2/10 Poor

Worst experience with hotels.com
This property is a scam. Dirty and in poor conditions.. no amenities and microwave oven which should have been included as stated in its description. TV and windows are broken. Loads of dead insects in the flat. It is not cheap but I receive 0 service. Connected with their CS but they asked me to buy those myself as they are out of stock. I dont understand why it could describe itself as a four star property… if I were hotels.com I would of taking it offshelf.
1-night family trip
Verified Hoteles.com guest review

4/10 Fair

Rentals like this shouldn't be allowed
Probably the worst accommodation i have stayed in. There have been a lot of poor reviews since i booked and I can see why. I booked this due to the location (which was great) but rentals like this should not be allowed. What i got was not what was advertised Safety - no buttom on top floor to call the lift. It is broken. Safety - lighting in public stairwells and halls flickered on and off. Very hazardous on narrow stairs. The floors and mirrors were filthy, glass dining table full of handprints/marks, lighting fixture in bedroom exposed, brown stains on bedroom walls and lots of scuffs everywhere, mould on shower, cracked showee screen, no handsoap or toiletries (as advertised, just some gel on the wall), limited loo roll, no string/pulley on the blind, No duvet/blanket for the pull out couch. When i asked for some i was told no. Luckily there was a trolley full of sheets downstairs so the couch-user had to cover himself with loads of sheets. At least i knew the bedclothes were clean. I'm embarrassed i stayed in this flat, these types of rentals shoulder be allowed.
Deirdre, 3-night business trip
Verified Hoteles.com guest review

2/10 Poor

Please Avoid staying here.
Our stay at this hotel in Ghent was extremely disappointing. The room lacked basic amenities such as toiletries, tissue paper, and a dust bin. Despite being listed, there was no microwave. The door was hard to open and the cleanliness was subpar. Windows were broken, and exposed wires posed a safety hazard. We left after one night. This hotel should not be renting rooms in such a state. Its central location is the only positive aspect. AVOID STAYING HERE
prakash, 2-night business trip
Verified Hoteles.com guest review

10/10 Exceptional

1-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Excellent in places, disappointing in others
Location excellent as very near centre. Would have been good to know about the 6 flights of stairs in the property description. A number of minor issues which we notified straight away - to be fair we asked for nobody to fix them while we were there but I took photos on arrival so we wouldn't be accused of anything.
Jenny, 5-night trip
Verified Hoteles.com guest review

8/10 Very Good

Living space and bedrooms are separated by a large hallway which was a great way to have privacy.
Betsy, 1-night family trip
Verified Expedia guest review

4/10 Fair

The apartment had great "potential". Wonderful location, french windows opening to little balconies on 2 sides of living room, spacious. However it needed to be completely renovated - black mold around shower, loud creaky doors, worn out wood flooring, furniture old and grubby, no usable pots and pans, no coffee maker or kettle, no salt, oil, coffee, soap, dish soap, paper towels or basics that other apartments provide, no microwave, no mirrors except one in the smelly bathroom, in bedroom one curtain broken and one blind broken, no fans (the neighborhood is busy so too bright/noisy at night to keep windows open), instructions not provided for wifi or thermostat, even the apartment number was not provided in the initial directions. This apartment needs to be completely renovated with new everything but we got the impression the management do not care.
Susan, 1-night family trip
Verified Expedia guest review

2/10 Poor

amir, 1-night trip
Verified Hoteles.com guest review

2/10 Poor

Nice flat, poor customer service
Such a shame - really spoiled our two night family trip (6m + 6yo) to Ghent Arrived at the flat at 16:00 - door codes that were sent by Smartflats were incorrect - ones given by Hotels.com in a separate email were. Flat was nicely furnished, spacious, and well-situated. Was reasonably clean but the floors needed more attention as well as behind furniture. Dropped off our bags and headed out to explore the city and returned at around 20:00 with two tired children. Boiler was not working and had an error code but due to the time we filled the bath up with kettles and went to sleep. Reported the issue at 07:56 the following morning and a response was sent at 08:04 saying it had been handed over to the facilities team! Great I thought, very efficient and would be fixed on return. Got back at around 15:00 with housekeeping attended but boiler still broken. No calls, no texts, no emails! Sent another email asking for an update but no response. Went out for dinner and again returned hopeful - but nothing. Checked out the day after expecting a courtesy call or SOMETHING from Smartflats - alas nothing. Kettles for the kids but myself and the wife remained unshowered. Incredibly poor customer service - certainly would not be looking to use them again. Will be submitting a formal complaint - maybe they will respond??
2-night family trip
Verified Hoteles.com guest review

8/10 Very Good

The : Perfect location in the center; nice decoration; huge duplex appartment, big terrace, 2 toilets, good beds, huge cable TV, easy check-in with code; quick & friendly answers from the staff via WhatsApp & phone. The -: Crucial lack of dishes (f.i 1 wine glass & 2 mugs for a 6 people appartment, not enough cutelry); owen broken; no soap in kitchen/toilets; 2 old sponges; dirty toilets; no shower curtain.
2-night family trip
Verified Expedia guest review

2/10 Poor

The furniture was still dirty and old the tv was not working the walls so dirty bathrooms are not working properly doesn’t have the same discretion I have too many pictures 😥
samer, 2-night family trip
Verified Hoteles.com guest review

4/10 Fair

Florine, 1-night trip
Verified Hoteles.com guest review

6/10 Good

No había quien nos diera la clave para ingresar al dormitorio Fue muy complicado, no había internet, fue caótico el ingreso El depa está muy bien ubicado y agradable y en el punto más importante; el centro Lo que más bien en hoteles.com no te dan indicios de cómo ingresar al depa
Sandra, 1-night trip with friends
Verified Hoteles.com guest review

2/10 Poor

Smart Flats Ghent is a scam
The state of the appartment is terrible, completely run down. Dirty, no blankets on the bed at arrival. The beds are old Ikea beds, no support you could feel the wooden support of the frame and my ass was almost touching the ground. High price for what it is, pictures on Hotels.com look very nice, but reality is completely the opposite. The support team is outsourced to a company somewhere in a third world country where, people just say sorry all the time, but can't do anything. This accomodation should be banned from Hotels.com. I am using Hotels.com for years now and have never been disappointed like this. We left the appartment after 2 hours of frustation. What was supposed to be a nice family trip turned out to be a disaster. I would like to have my money and reward night back.
Thomas, 1-night family trip
Verified Hoteles.com guest review

2/10 Poor

La pire expérience
Nous avons réservé et payé pour 4 personnes. Nous sommes arrivés à l'appartement (3ème étage sans ascenseur avec une personne avec mobilité réduite ! sans que jamais ce détail ait été mentionné). Le logement était préparé seulement pour 2 personnes. Il n y a avait pas des draps, ni oreillers, ni couverture ni serviettes de toilette pour les deux autres personnes. Alors imposible de dormir sur place. Les ustensiles de cuisine étaient aussi réduits à seulement 2 fourchettes, coûteux, cuillères, donc impossible de manger sur place, alors que c'est tout l'intérêt de louer un appartement. Nous avons contacté par téléphone Smartflats à 3 ou 4 reprises ! Le standard assurait avoir reporté la situation mais nous n'avons jamais eu de réponse. Personne n'est venue. Trois appels sans qu'une solution ne soit trouvée. Alors vers 23 heures (!!) nous avons décidé de quitter l'appartement et chercher une autre option pour dormir car IL ÉTAIT IMPOSSIBLE DE DORMIR SANS LE MINIMUM QUI EST D'AVOIR DES DRAPS ET DES OREILLERS ! Nous sommes très dépités et déçus de cette expérience
Carmen, 1-night family trip
Verified Hoteles.com guest review

2/10 Poor

Wir haben für vier Personen gebucht, haben aber nur Bettwäsche für zwei Personen erhalten zwei Tage ohne Bettwäsche, Toilette Waschbecken war undicht unter dem Waschbecken, ganze Toilette mit Wasser voll Heizung könnte man nicht abstellen. Es war im Zimmer über 30°.
Waldemar, 2-night trip
Verified Hoteles.com guest review

2/10 Poor

Avoid at all cost
They switched flats from the flat they confirmed in my booking to another flat altogether at another address and which did not look like the photos on which I based my choice. The wifi did not work and 18 hours after they acknowledged this no action had been taken. The lights in the bathroom did not work. The lift in the building did not work (flat on second floor) The plug hole in the shower was blocked making the shower unusable without flooding the flat. There were scratches and soil marks on the walls. A total catastrophe from start to finish. So bad I left and booked another hotel.
Ian, 3-night business trip
Verified Hoteles.com guest review

2/10 Poor

Kevin, 5-night business trip
Verified Hoteles.com guest review

6/10 Good

To much mosquitos in the apart, we have at least 25 hurts
Marie Josée, 2-night family trip
Verified Expedia guest review

2/10 Poor

Hessel, 1-night trip
Verified Hoteles.com guest review

6/10 Good

Anatole, 1-night trip
Verified Hoteles.com guest review