My first room, my key didnt work so i had to go back to the office which was a whole building over. Key worked, next i finally use the bathroom, and the toilet was leaking. So i called the office, they kept answering the phone but wouldn't say anything. I called 3 times. I even waited for them to stop talking in background amd nothing. So i drove back to the office and they addressed my issue by sending maintenance. Once he arrived, he checked the toilet, but said there was nothing he could do. I had a smoking room at this point, and they moved me to another room, non smoking, even though i smoke. I got in there it seemed better, until i found out the chair was broke, fridge didnt work and was hot, and the heat didnt work. I literally froze in the room and barely warmed up. I thought red roof was better than this but damn. Also, my first room seemed like it was an old, ran down room. Dingy, dirty, looked like there could have been bed bugs, idk this place isn't up to par.