AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
What's nearby
Ojo de Agua Beach - 3 min walk
Puerto Morelos Town Square - 4 min walk
Puerto Morelos Artists’ Cooperative - 4 min walk
Puerto Morelos Beach - 6 min drive
Crococun Zoo - 6 min drive
Getting around
Cancun Intl. Airport (CUN) - 27 min drive
Cozumel Intl. Airport (CZM) - 23.7 miles/38.1 km
Restaurants
Yum yum Wok - 3 min walk
Merkadito del Mar - 5 min walk
La Sirena Restaurant, Lounge and Sports Bar - 4 min walk
Panna e Cioccolato - 3 min walk
Peninsula - 4 min walk
About this property
Hotel Caracol Puerto Morelos
At Hotel Caracol Puerto Morelos, you'll be within a 10-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach.
Languages
English, Spanish
At a glance
Hotel size
15 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:30 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Tour/ticket assistance
Facilities
Terrace
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Freshen up
Private bathroom
Shower only
Soap and shampoo
Towels
Toilet paper
More
Daily housekeeping
Fees & policies
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos
Frequently asked questions
Does Hotel Caracol Puerto Morelos offer free cancellation for a full refund?
Yes, Hotel Caracol Puerto Morelos does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Caracol Puerto Morelos?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Caracol Puerto Morelos?
Sorry, there's no onsite parking at Hotel Caracol Puerto Morelos.
What are the check-in and check-out times at Hotel Caracol Puerto Morelos?
Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Check-out time is 11:30 AM. Contactless check-in and check-out are available.
What's the area around Hotel Caracol Puerto Morelos like?
Hotel Caracol Puerto Morelos is a short 4-minute walk from Puerto Morelos Town Square and 3 minutes' walk from Ojo de Agua Beach.
Hotel Caracol Puerto Morelos Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
6.6/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Very Good
Mar 8, 2024
Lynn
Lynn, 7-night trip
Verified Expedia guest review
8/10 Very Good
Feb 21, 2024
Natalia
Natalia, 5-night trip
Verified Hoteles.com guest review
6/10 Good
Feb 4, 2024
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Chris
Chris, 14-night trip
Verified Expedia guest review
6/10 Good
Jan 27, 2024
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
duncan
duncan, 3-night business trip
Verified Orbitz guest review
6/10 Good
Jan 8, 2024
Good place to stay
Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Nicole
Nicole, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 31, 2023
Michelle
Michelle, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 29, 2023
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Xiaoping
Xiaoping, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 2, 2023
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Cody
Cody, 25-night trip
Verified Expedia guest review
6/10 Good
Feb 20, 2023
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Fritz
Fritz, 15-night romance trip
Verified Expedia guest review
10/10 Exceptional
Feb 15, 2023
Dennis
Dennis, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 11, 2023
Travis
Travis, 4-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Dec 30, 2022
Friendly staff, well located , not noisy
Francois
Verified Expedia guest review
10/10 Exceptional
Dec 25, 2022
The staff at Hotel Caracol
Staff at hotel is very service oriented and helped with any of our needs and beyond.
Every service also done with smiles and friendly words! The staff is the best!
Verified traveler
4-night trip with friends
Verified Hoteles.com guest review
8/10 Very Good
Aug 18, 2022
Samuel
Samuel, 7-night trip
Verified Expedia guest review
8/10 Very Good
Jul 27, 2022
ABilly
ABilly, 1-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Jan 28, 2022
The staff were all great
Rena
Rena, 14-night trip
Verified Orbitz guest review
6/10 Good
Jan 26, 2022
Andrew
Andrew, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 16, 2022
Octavio
Octavio, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Feb 2, 2021
Malgorzata
Malgorzata, 1-night family trip
Verified Hoteles.com guest review
8/10 Very Good
Sep 30, 2024
Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
Beatrice
Beatrice, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Mar 3, 2024
Gilmer Aguilar Sosa
Gilmer Aguilar Sosa, 1-night trip
Verified Hoteles.com guest review
6/10 Good
Feb 19, 2024
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono.
El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula.
El check-in y el check-out fue muy rápido.
Daiana
Daiana, 1-night family trip
Verified Expedia guest review
6/10 Good
Jan 4, 2024
Band musical (répertoire des vieux succès américain des années 80’) au bar tout à côté jusqu’à plus de 22:00 ; nous y étions un jeudi. C’était comme s’il jouait dans votre chambre… si vous aimez !
denise
denise, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Feb 20, 2023
Situation pratique
Jasmine
Jasmine, 2-night romance trip
Verified Expedia guest review
6/10 Good
Feb 10, 2023
Buena estancia, cuarto pequeño y con olor a humedad, cama un poco incomoda pero para una noche esta bien