Wish Hotels.Com didn't bury fine print way at the bottom of the page, or would list pet fees more prominently. Pet fee was expensive. Maybe that's normal, but not what I'd consider pet friendly. They also charge for parking. Room was decently clean, except for a girl scout cookie stuck to the top of the air conditioner. Body wash in the shower was empty, and both the shampoo and conditioner were obviously watered down. They gave us a room with a small balcony instead of the large balcony I booked. I didn't think anything of it or really care at the time, since the price online was the same. But when I checked out, they had someone else's name listed on my room, and I was charged both the online booking price plus another charge for an entire room instead of just the pet fee. I live in the area, so when I noticed the extra charge I went back to get it fixed, but the receptionist couldn't fix it, promised to have a manager call me. A week later, no call, no refund, so I had to go back a second time. They say they've refunded it now, but still waiting to see if I need to file a CC dispute.